Marcus by Goldman Sachs, Back Office Fulfillment Specialist | Richardson, TX

Marcus by Goldman Sachs, Back Office Fulfillment Specialist | Richardson, TX Goldman Sachs - 3.9 Richardson, TX Job Details 14 hours ago Benefits Disability insurance Health insurance Dental insurance Adoption assistance Parental leave Employee assistance program Life insurance Childcare Qualifications Financial services customer support High school diploma or GED Industry knowledge of retail banking Full Job Description Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers, and is recognized as the largest pure online bank, delivering a fully digital experience without physical branches. About the role As a Back Office Fulfillment Specialist, you will be responsible for supporting customers and internal partners by resolving back‑office cases across online retail deposit products (e.g., online savings accounts and Certificates of Deposit). You will investigate and complete service requests such as CD maturity actions, account maintenance updates, deceased depositor processing, return mail handling, complaints, and certain money movement‑related items. Success in this role requires strong attention to detail, accurate documentation across multiple internal systems, and consistent adherence to risk and control procedures while meeting productivity and quality targets. You may also provide periodic inbound call coverage and place targeted outbound calls when needed to resolve customer requests efficiently. Responsibilities Resolve customer inquiries and back‑office cases related to CD maturity, account maintenance, deceased depositor processing, return mail, complaints, and other deposit operations items, including eligible money movement requests. Place outbound calls as needed to gather information, confirm instructions, and assist customers with online retail deposit products (online savings and CDs). Receive, sort, and process incoming mail; route items appropriately and update case records based on documented procedures. Follow established procedures with a strong risk mitigation and control mindset; adhere to policy, compliance, and audit requirements. Navigate multiple internal tools and systems to research requests; document actions taken, key decisions, and outcomes clearly and completely. Meet performance expectations across key metrics (e.g., quality, productivity, timeliness, adherence) while maintaining a customer‑first approach. Participate in projects and process improvement efforts to drive operational excellence, reduce rework, and improve customer experience. Provide inbound call coverage when required to support customer needs for online retail deposit products.

Qualifications:

Minimum 2 years of customer service experience. Basic understanding of banking operations, including check payments, wires and ACH. Self-motivated, detail-oriented, and flexible, capable of prioritizing tasks and performing effectively under pressure in a team environment, including adapting to occasional overtime. Strong analytical, problem-solving, and organizational skills with a risk and control mindset, consistently taking ownership and accountability for tasks and projects High School diploma.

Preferred Qualifications:

Experience supporting deposit products (e.g., savings accounts and Certificates of Deposit) in a bank or financial services operations environment. Basic familiarity with case management tools and workflow queues, including experience working to established Service Level Agreements (SLAs). Experience handling sensitive customer scenarios (e.g., deceased depositor processes) and/or processing written correspondence (mail operations). Job Shift Weekend and evening availability may be required as part of your shift schedule. Location Openings are available in Richardson, TX, and Draper, UT. This role operates under a hybrid working model, requiring three days per week in the office. Full office attendance may be required in the future.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. about our culture, benefits, and people at GS.com/careers. We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. : https://www.goldmansachs.com/careers/footer/disability-statement.html © The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. We Offer Best-In-Class Benefits Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. Holiday & Vacation Policies We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer. Opportunity Overview

CORPORATE

TITLECall Center Representative

OFFICE LOCATION

(S)Richardson DIVISIONSkillset