Part-Time Placement Administration Assistant

Part-Time Placement Administration Assistant at Indiana University Part-Time Placement Administration Assistant at Indiana University in Bloomington, Indiana Posted in 8 days ago.

Job Description:

Department

ARTS & SCIENCES

; DEAN (BL-ARSD-IUBLA) Department Information The College of Arts and Sciences has aligned Academic Advising, Undergraduate Recruiting, the Walter Center for Career Achievement, Operations and Strategy, and International Programs to make up a unified, student-serving team, Academic Engagement and Student Experience (AESE). The AESE empowers Arts and Sciences students to thrive within the College community and to prepare for meaningful and successful lives. We facilitate learning, academic success, career development, and global understanding for all students from application to graduation. Job Summary The Part-Time Placement Administration Assistant supports core operational functions of Placement Administration by organizing departmental resources, coordinating ticket assignment workflows, and assisting with engagement-related data collection and follow-up activities. Department-Specific Responsibilities Provides resource and materials support Assists in organizing and maintaining Placement Administration resources within Point. Serves as a secondary responder for student-facing tickets using established templates. Escalates issues to the Director of Placement Administration or the Placement Specialist as appropriate. Assists with individual record updates and approvals in 12Twenty as needed. Supports upkeep and updates of 12Twenty contact lists for intern communications. Assists when needed in basic data cleaning projects (i.e cleaning up emails or minor typos) Physical Space Resource Manager Manages physical space for proctoring Assists with check-in and setup for student requiring in-person proctoring Assists with managing physical resources and hardware allocated for placement proctoring Manages ServiceNow ticket support Monitors incoming ServiceNow tickets across all Placement and Assessment groups. Assigns tickets to appropriate staff following established workflows. Flags cold tickets requiring follow-up or clarification within the Data and Assessment Microsoft Teams channel. Oversees management Data Collection Support Conduct weekly follow-ups with Career Coaches regarding: appointment type updates and event information updates. Provides backup or supplemental support for Handshake-related data collection. Collects and verifies hand-collected event attendance as needed. Tracks data completion and escalating missing or incomplete information when appropriate. Qualifications

EDUCATION

Required High school diploma or equivalent (such as HSED of GED) Preferred Bachelor's degree SKILLS Required Proficient communication skills Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation. Work Location Bloomington, Indiana This position is eligible for a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs. Advertised Salary $20.00 per hour Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including: Comprehensive medical and dental insurance Health savings account with generous IU contributions Healthcare and dependent care flexible spending accounts Basic group life insurance paid by IU Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance Base retirement plan with generous IU contributions, subject to vesting Voluntary supplemental retirement plan options Tuition subsidy for employees and family members taking IU courses 10 paid holidays plus a paid winter break each year Generous paid time off plans Paid leave for new parents and IU-sponsored volunteer events Employee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification Career Level:

Part Time Employee FLSA:

Nonexempt Job Function:

Part Time Employee Job Family:

Part Time Employee Click here to learn more about Indiana University's Job Framework. Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments. Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information. Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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