Licensing Aide

Title:

Licensing Aide

Location:

Providence, RI 02908 (Onsite)

Duration:

12 Months Contract (possibility of extension)

Description:

Entry of current and historic Lead Certificate data, and other notifications Entry of random data reports Handling day-to-day phone calls, e-mails, walk-ins, and mail regarding the rental registry Processing rental registry registrations and invoices To assist a superior in processing complaints and preparing correspondence involving health services licenses, complainants, attorneys, and other state and federal agencies. To assist in the maintenance of licensure and other related records in both manual and computerized file systems. To prepare and edit general correspondence, forms, spreadsheets, and related documents by utilizing various software applications and equipment. To relieve a supervisor of administrative details and other routine matters. To interact with the public on an ongoing basis. To assist in the preparation of licenses and other sensitive documents requiring auditing control. To receive and process applicable fees and documents pertaining to transactions. To effectively and efficiently respond to mail, telephone, and personal inquiries from consumers, governmental agencies, and interested parties requesting information concerning entities regulated by the department, and to provide courteous and efficient customer service over the phone, by email, and in person. To explain applicable regulatory laws and agency regulations to applicants, licensees, consumers, and other interested parties. To assist in the scheduling and administration of professional licensure qualifying examinations, including proctoring candidates undergoing written or practical examinations. To provide the public with accurate and detailed information on the qualifications and requirements for licensure in regulated professions, compliant procedures, etc. To process purchase orders, requisitions, and related documents, and to maintain appropriate records. As directed, to assist in the orientation and training of employees. To do related work as required.

Knowledge, Skills, and Abilities:

Strong oral and written communication skills Ability to maintain confidently of records and information. Ability to properly manage and maintain physical and electronic records. Ability to operate office equipment, computer software, and hardware. Ability to take initiative in identifying problems and working creatively to solve them. A thorough working knowledge of office administrative practices and computer database systems. Ability to work independently on difficult or relatively complex tasks. Ability to interact professionally and courteously with the public and licensees; the ability to effectively communicate and maintain effective relationships with associates or with the public. Bilingual speaker preferred

Education and Experience:

Minimum education required: High School diploma. Past experience in a high-volume office preferred Experience using computer software such as Outlook, Excel, Word, etc. Experience using non-standard software systems preferred Employment in a clerical or paraprofessional position involving the exercise of independent judgment in the review and preparation of documents and the processing of various transactions. #TB_PH ​#ZR Why TalentBurst? At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth. Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships. We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options. TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.