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Flooring Sales & Office Associate
Job
Goolsby Flooring
Fountain Inn, SC (In Person)
Full-Time
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Job Description
About Us We are a family-owned flooring business dedicated to providing exceptional customer service, quality products, and professional installation services. We are seeking a motivated, organized, and customer-focused Flooring Sales & Office Coordinator to join our team. This position is ideal for someone who enjoys helping customers, staying organized, learning new skills, and being an important part of a growing local business. Position Overview The Flooring Sales & Office Coordinator serves as a key point of contact for customers and contractors while supporting daily office operations. This role combines sales, customer service, scheduling, project coordination, administrative tasks, and marketing support. The ideal candidate is eager to learn all aspects of the flooring industry and can confidently guide customers through the flooring selection and installation process. Responsibilities Flooring Sales & Customer Service Learn all aspects of flooring products, including carpet, hardwood, luxury vinyl plank (LVP), laminate, tile, and installation processes. Assist customers in selecting flooring products that best fit their needs, style, and budget. Develop product knowledge to confidently answer customer questions and recommend solutions. Prepare and explain estimates, pricing, and product options. Follow up on customer leads, estimates, and pending sales opportunities. Maintain showroom displays, sample racks, and product organization. Customer Communication & Project Coordination Answer incoming phone calls, emails, and customer inquiries professionally and promptly. Serve as a primary point of contact throughout the sales and installation process. Communicate with customers, installers, contractors, and vendors regarding schedules, materials, and project updates. Schedule measurements, installations, and service appointments. Monitor project timelines and ensure jobs progress smoothly from sale to completion. Assist in resolving customer concerns and providing outstanding customer service. Office Administration Process customer payments and point-of-sale transactions. Create estimates and invoices. Maintain accurate customer records, job files, and project documentation. Manage business email communications and company calendars. Assist with inventory tracking, sample management, and ordering office supplies. Support accounts receivable follow-up when needed. Software & Technology Use QuickBooks for estimates, invoices, payment processing, and point-of-sale transactions. Use Roomvo Pro to manage customer interactions, project tracking, and sample check-outs. Use Google Workspace for email, calendars, scheduling, and internal communication. Learn and utilize company software systems effectively. Marketing & Social Media Assist with managing company social media accounts. Create and schedule posts promoting products, completed projects, specials, and company updates. Respond to social media inquiries and messages. Capture photos of completed projects and showroom displays for marketing purposes. General Duties Perform light office cleaning and maintain a clean, professional showroom environment. Assist with various daily operational tasks as needed. Support management with additional projects and responsibilities that contribute to the success of the business.