Visitor Services Assistant

< Back Visitor Services Assistant Apply Now Mission, SD 57555, USA Job Type Full Time - Hourly Workspace On Site About the Role The Sinte Gleska University Visitor Services Assistant's responsibilities include assisting in the day- to-day management of the archive's visitor services, including the welcome desk, information provision, and support for events, while promoting the archive's collections and Sinte Gleska University. A visitor services assistant typically supports the public-facing operations of the archive, ensuring a welcoming, informative, and professional experience for researchers, students, staff, and the general public.

Requirements Visitor Support:

Greet and assist all visitors, answer questions about the archive's collections, access, and research processes, and provide directions or guidance as needed, answer phone calls for the SGU community at large.

Information Services:

Distribute research guides, maps, and other materials; offer printed and digital resources to help users locate and understand archival holdings.

Event & Program Support:

Assist with opening and closing procedures, set up and breakdown for events, and provide cover during special hours or events.

Volunteer Management:

Work with and train visitor services volunteers to ensure consistent service quality at SGU.

Customer Service Excellence:

Maintain a professional appearance, respond promptly to inquiries, and ensure all interactions reflect the archive's standards and reputation.

Administrative Duties:

Forward messages, maintain desk order, and assist with emergency procedures when required.

Promotion:

Encourage engagement with the archive's collections and services, and promote research opportunities to potential users at SGU. Perform other related : Duties as assigned for the benefit of the Sicangu Heritage Center and Sinte Gleska University. Read Full Job Description About the Company Sinte Gleska University (SGU) is a tribally controlled, accredited institution located on the Rosebud Indian Reservation in Mission, South Dakota. Founded to serve the Sicangu Lakota Nation, SGU is dedicated to providing accessible, culturally grounded higher education that empowers students, families, and communities. Rooted in the Lakota philosophy of Wolakota—living in harmony and balance—SGU integrates academic excellence with Indigenous knowledge, language, and values. The University offers a range of associate, bachelor's, and master's degree programs designed to prepare students for meaningful careers, leadership, and lifelong learning. As a community-focused institution, SGU plays a vital role in strengthening tribal sovereignty, supporting economic development, and preserving Lakota culture for future generations. Faculty and staff are committed to fostering a supportive, inclusive learning environment that reflects both traditional teachings and modern educational practices. Joining SGU means becoming part of a mission-driven organization dedicated to building a healthy, resilient tribal nation through education, self-determination, and visionary leadership.