Communication Center

POSITION

Patient Access Coordinator Job Type:

Full-time Pay:

Starting from $18.00 per hour; based on experience

REPORTS TO

Manager of Patient Access Coordinator HOURS:

Monday-Friday 8:00am-5:00pm. Onsite. Compensation is based on experience.

DUTIES AND RESPONSIBILITIES

Accepts incoming coming calls and schedules all patient appointments with necessary physician Conducts follow up calls and reschedules missed appointments Ensures patient-provider relationship; making sure patients feel welcome to the practice and continues to come to Loden Vision Center to receive top quality care Provide courteous, timely, professional and empathetic customer service at all times Have knowledge of new products, services, advanced techniques and procedures that Loden Vision Center offers Maintain acceptable standards, develop communication skills that will provide the highest levels of service, and demonstrate willingness to cross-train in department support areas Manage and prioritize multiple calls and concerns simultaneously

QUALIFICATIONS & REQUIREMENTS

High School diploma or equivalent required, some college strongly preferred Bilingual (Spanish) strongly preferred 1+ years of experience in customer service required Previous call center experience is strongly preferred Previous experience in medical scheduling Proficient in using electronic health record systems and scheduling software Follows instructions, responds well to direction, takes responsibility for own actions, and meets or exceeds company expectations