Lead Box Office Attendant

Hiring Range:

$1,362.56

• $1,669.

19

Bi-weekly Full Range:

$1,362.56

• $1,975.

82 Bi-weekly This posting may close at any time once a sufficient number of applications have been received. Join the City of Allen—a vibrant community of over 100,000 residents where strong economic growth, excellent schools, and an exceptional quality of life make it a great place to live, work, and play.

Our mission is simple:

"To achieve excellence in managing community development and city services, continually enhancing the quality of life and public confidence." At the City of Allen, our employees bring the PRIDE values to life: People First

• Prioritizing others Respect
• Treating everyone with courtesy and dignity Integrity
• Serving with honesty and trust Deliver
• Following through and exceeding expectations Excel
• Driving innovation and continuous improvement We do Work that MATTERS!

Join a team that serves our community and makes a real impact every day. Learn more about the City of Allen at allentx.gov . The purpose of this job is to provide support to the day-to-day operations of the Allen Event Center box office. This is accomplished by greeting customers, answering questions via telephone and in person, accepting payments, issuing tickets and running reports. Other duties may include assisting with ticket changes and filing will call tickets. This position may provide lead direction to other employees. The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Provides customer service to the public by assisting customers with identifying best seats available, selling tickets by utilizing a computerized ticketing system, accepting payments and providing information as requested. Completes cashiering duties by receiving, receipting and recording payments. Assists with completion of End of Day sales duties by generating reports and analytics, reconciling and depositing box office revenue, and distributing event activity and data to internal departments and external customers. Assists with training and the assignment of daily tasks of Box Office Attendants. Assists with training Event Center and sport team staff on the ticket system. Assists with escalated customer issues. Education and Experience Work requires broad knowledge in a general professional or technical field. Education and experience that provide the necessary knowledge and skills may also be considered, but a typical way to qualify is by obtaining: High school diploma or equivalent with one (1) year of relevant experience. Conditions of Employment Candidates should have a dependable means of transportation to and from the workplace. Clear criminal background check and pre-employment drug screen. Hours/Work Schedule This is a full-time non-exempt position with benefits. This position requires the ability to work a flexible schedule that includes working evenings, nights, weekends and some holidays. Schedule may be modified if department needs arise. Physical Demands and Work Environment This position is classified as sedentary and requires the physical ability to perform the essential functions of the role. Reasonable accommodations may be made to enable individuals to perform these functions.

Typical physical demands include:

Primarily sitting, with occasional walking or standing to access files or office areas Occasional bending, reaching, or stretching to retrieve materials or supplies Lifting or carrying items weighing up to 10-15 pounds, such as files or office supplies Frequent use of hands and fingers for typing, filing, copying, and operating office equipment Adequate vision and hearing to review documents and effectively communicate with staff and the public Work is primarily performed in an office setting, with occasional work outside the office during programs, meetings, or special events. The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Knowledge of Customer service principles and best practices Familiarity with ticketing and point-of-sale (POS) systems Understanding of End of Day sales procedures and basic financial reconciliation Basic knowledge of reporting, data tracking, and record-keeping processes Awareness of training methods and team coordination practices Skilled in: Excellent customer service, communication, and conflict resolution skills Proficiency with computerized ticketing or POS systems and basic computer applications Strong attention to detail Ability to multitask, stay organized, and work efficiently Analytical skills with the ability to generate and interpret reports Leadership ability, including scheduling, training, coaching, and task delegation Strong problem-solving skills and ability to handle escalated customer concerns Reliable, professional, and team-oriented with sound judgment This job description does not constitute an employment agreement between the City of Allen and employee and may be revised by the employer as needed. The City of Allen is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, national origin, sex, religion, age, disability, genetic information, or military status in employment or in the provision of services. The City of Allen participates in the federal e-Verify program to confirm the employment eligibility of all new hires. All applicants must be legally authorized to work in the United States.