Social Services Program Administrator - Supportive Case Management

Looking for a career that truly makes a difference, while also offering exceptional benefits and work-life balance? Travis County Health and Human Services is seeking a full-time Social Services Program Administrator to lead our Supportive Case Management program and be part of a mission-driven team that shows up every day for our community. This role offers outstanding benefits, including hybrid work opportunities, generous paid vacation and sick leave, comprehensive health and dental insurance, access to a free health clinic for you and your dependents, a robust retirement plan, and much more. You'll join a highly motivated, collaborative, and supportive team that values connection, professionalism, and a shared sense of purpose. Our work is rooted in excellent customer service, ethical practice, and effective advocacy for the individuals and families we serve. Just as importantly, we take care of one another; celebrating wins, supporting each other through challenges, and maintaining a workplace that is both compassionate and human. The Social Services Program Administrator of the Supportive Case Management program is vital part of the Family Support Services division management team. We seek established leaders with extraordinary emotional intelligence to support and collaborate with our outstanding staff and community partners. We're looking for team-oriented, community-engaged professionals who bring empathy, creativity, integrity, and a sense of humor to their work. If you're passionate about social justice, enjoy meaningful collaboration, and want to do work that matters alongside people who care, we'd love to hear from you. The Social Services Program Administrator directs the overall operations and staff of a comprehensive and complex social services program. Directs the day-to-day operations through subordinate managers and supervisors. Plans and develops policies, procedures and programs to accomplish goals and objectives. Oversees and performs managerial, consultative, technical and administrative work, develops and recommends strategic plans and new program initiatives, and directs and prepares annual budget.

DISTINGUISHING CHARACTERISTICS

This is a job classification within the Social Services job family. This classification is responsible for directing the operations and staff of a comprehensive and complex social services program. This classification is distinguished from the Social Services Manager by the responsibility for developing strategic plans, goals and objectives, initiatives, and budget for a large, comprehensive, complex program or programs. The classification has a broad scope of operational and staff responsibility and typically directs through subordinate managers. If position is assigned to the Juvenile Probation Department, this classification may require work in secure facilities, and may require a flexible work schedule in order to meet the needs of the department. Directs the planning and operations of a comprehensive and complex social services program. Directs subordinate managers and staff, including hiring, training, performance evaluation, disciplinary actions and dismissals, ensuring activities are consistent with policies, procedures, laws, regulations, goals and objectives. Creates opportunities for improved performance, learning and development of staff, and identifies and addresses problems or conflicts. Directs and participates in the planning, developing and establishing of goals and objectives. Develops strategic plans, policies and programs to accomplish the goals and objectives. Directs the service delivery and program operations. Oversees the establishing of procedures and priorities and directs the monitoring of activities and assignments to achieve desired results. Resolves problems. Evaluates effectiveness of programs and operations and develops new and modified initiatives to improve effectiveness. Directs the implementation and monitoring of new and existing programs. Provides high-level technical advice, policy interpretation and guidance for application of appropriate procedures to managers and other staff. Directs and participates in development of annual program budget. Directs ongoing administration of approved budget and oversees expenditures. Prepares proposals for funding or funding continuation, as required. Represents the organization and collaborates with governmental and public agency representatives, community outreach and advocacy groups, service providers and others. Plans, develops and directs a variety of community development and community organizing activities. Identifies and resolves service gaps and barriers, stimulates interest in programs and services. Directs the development of, and participation in training and education programs for clients, social service providers, community organizations and others. Prepares periodic reports, financial analysis and statistical reports on program activities, results and performance. Performs other job-related duties as assigned.

Education and Experience:

Bachelor's degree in Social or Behavioral Sciences or a directly related field AND seven (7) years increasingly responsible experience in social services, including two (2) years of supervisory or management experience; OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:

Valid Texas Driver's License.

Preferred:

Master's degree in Social or Behavioral Sciences or a directly related field.' Licensed Clinical Social Worker or Licensed Professional Counselor in the State of Texas Experience delivering case management services and at least two (2) years of experience supervising case managers, preferably experience with self-sufficiency case management Bilingual in

English and Spanish Knowledge of:

Knowledge of case management processes, techniques and best practices. Management and supervisory principles, practices and techniques. Program administration and oversight techniques. Policies, practices and procedures within area of assignment. Federal, State and Local program laws and requirements. Advocacy groups, social service providers and community outreach organizations. Budgetary practices and techniques. Modern office practices, procedures and methods. Computer equipment to include word processing, spreadsheets, databases and a variety of software packages. Business letter writing, grammar and punctuation, and report preparation. May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.

Skill in:

Strategic planning, development, monitoring and evaluation of social service programs and services. Supervising others, allocating resources and evaluating programs. Leadership and community collaboration. Problem-solving and decision-making. Developing and monitoring program budgets. Operating a variety of modern office equipment, including a computer. Both verbal and written communication, including presentations.

Ability to:

Direct, motivate, train, develop and evaluate staff. Serve as technical consultant and liaison. Create and recommend program initiatives. Prepare administrative and statistical reports. Communicate effectively. Work independently. Manage time well, perform multiple tasks, and organize diverse activities. Deal effectively with mentally ill or emotionally distressed individuals undergoing acute episodes, who may also be hostile and aggressive. Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public. Physical requirements include the ability to lift/carry up to 25 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing stairs, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, driving, client/customer contact, and squatting to perform the essential functions. Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions. This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Work Hours:

8:00 a.m. to 5:00 p.m., Monday through Friday; May work some holidays, some nights, and some weekends.

Department:

Health and Human Services Location:

5325 Airport Blvd., Austin, TX Criminal, Driving, Education, and Employment Background Checks Required For updates or questions on this position, contact: HHS_HR@traviscountytx.gov