PT Office Specialist II Planetarium

This is a part-time Office Specialist position that serves as the primary point of contact for group reservations for the Planetarium, and provides administrative support to its facility and its staff.

Work Schedule:

Monday:

9am to 2pm (5hrs)

• Tuesday:

  12pm to 5pm (5hrs)

• Wednesday:

  OFF

• Thursday:

  12pm to 5pm (5hrs)

•

Friday:

7:30am to 11:30am (4hrs) This will be the set schedule, except for special events which will require adjusting to work evenings and weekends. High school diploma or GED required with four years wage earning clerical experience, or certification / successful completion of relevant trade school (30 college credits) and one-year wage earning clerical/customer service experience required. A copy of certificates and/or college transcripts required with application for evaluation purposes. Proficient with computers, Microsoft Windows, and Microsoft Office. Demonstrated customer service skills with a track record of exceeding customer expectations. Ability to type 40 or more wpm. Ability to interact with the public and CTC employees on all levels in a cheerful, positive, and effective manner. Ability to work with minimal supervision. Be a self-starter, display enthusiasm, and be resourceful. Experience with VISTA (integrated ticketing, scheduling, and reservations system), credit card processing, and CTC procedures/paperwork preferred. Accept reservation requests made by phone, web, and email; schedule shows; resolve schedule conflicts; confirm reservations; and do what is necessary to accommodate the requester. Act as cashier. Sell tickets, accepts payments, input sales to VISTA, reconcile cash drawer, complete CTC, bank, financial forms, and make deposits. Greet and welcome groups, usher them into the theater, see to their comfort, enforce theater rules, control noise and misbehavior. Develop and maintain Planetarium master schedule, coordinating with operations manager for staffing, timelines, etc. Maintain VISTA database software. Input reservations, attendance, income, event, and other records and generate reports. Receive, review, process, log and distribute correspondence; assist with promotional mailings; coordinate department travel arrangements and process time and effort records for hourly workers. Process supply and equipment purchases, requisitions, purchase orders, forms, etc. Assist staff with show production and assist Planetarium assistants as needed. Other duties as assigned.