Member Service Coordinator

Our Member Service Coordinator delivers exceptional service while providing administrative support to the Member Service department. We are looking for a candidate that possesses the following skills; a high school diploma or equivalent, math aptitude, and keyboarding skills. Recognized for our commitment to employees, members, and the surrounding communities we serve, Neches is proud to be a Great Place to Work certified company. With $1 billion in assets and over 80,000 members, we are dedicated to delivering signature service while providing financial resources to improve our members financial well-being. We are proud of our local roots and Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.

ADDITIONAL REQUIRED QUALIFICATIONS

1 year related financial or customer services experience, or degree in related fieldKnowledge of all credit union products and servicesExperience with Microsoft Office Suite Displays attention to detail and organization skillsAbility to manage time effectively while handling multiple tasks and prioritizing responsibilitiesExcellent interpersonal, verbal and written communication skillsDisplays a high level of professionalismDependable; punctual and regular attendanceAbility to work well in a team environment and support the credit unions mission and values

JOB SUMMARY

Review check order exceptions and end-of-day check processes to verify balancingAssist with the setup for product access and handle password resets Assist with data for payroll incentives for Member ServicesAssist with preparation of training materials for department meetings and processing reports for the Member Service DepartmentProcess FED orders, ensuring timely and accurate fulfillmentMonitor and maintain inventory levels for debit cards, gift cards, department and Admin Branch supplies, while facilitating notary setups, renewals, and stamp ordersProvide support in department procedures Assist Chief Member Service Officer on various projects

Classification:

Non-ExemptLocation:

Administration (Port Neches)

Hours:

Scheduled for 40-hours per week between the hours of: Monday through Friday 8:15AM to 5:15PM