Utility/Permit Clerk

Description:

The Utility Clerk/Permit Clerk is a pivotal role reporting directly to the City Secretary. This position is instrumental in supporting utility billing and permitting operations, requiring a detail-oriented individual with excellent communication skills and a strong commitment to customer service.

Fundamental Job Duties and Responsibilities:

The following examples are intended to be illustrative and are not intended to be all inclusive.

The position requires:

UTILITY CLERK

Proficiency in computer usage, including Microsoft Word, Excel, and Outlook. Excellent telephone etiquette and customer service skills. Accurate intake and processing of utility payments. Ability to handle currency with precision. Adaptability to customized billing software. Competitive salary commensurate with skills. Comprehensive health, leave, and retirement benefits. Applications accepted until filled. Reports directly to the City Secretary. Performs other work as required or assigned.

PERMIT CLERK

Assisting the Building Official and managing the overall operation of the Building Department, including issuing building permits. Daily interaction with the public, responding to requests or inquiries regarding permits. Providing information in person, by telephone, and in correspondence regarding building ordinances, codes, and permit application processes. Assisting the public in completing building permit applications and other necessary forms. Reviewing building permit applications for completeness. Accepting construction plans and documents for permit processing, and accurately calculating fees for various permits. Issuing building permits and scheduling building construction inspections. Verifying the current and active status of contractor licenses. Preparing permits, writing routine reports, and maintaining various records. Providing information and answering questions from the public regarding departmental policies and procedures related to permits. Managing an inventory of forms and applications. Accurate intake of permit fees. Reports directly to the City Secretary. Performs other work as required or assigned.

Qualifications:

KNOWLEDGE, SKILLS & ABILITIES

Business Office Operations:

Above average knowledge of general procedures and equipment in a business office environment. Ability to operate calculators and computers accurately at moderate speeds.

Customer Service:

Excellent customer service skills, with the ability to work effectively with other City employees and the public.

Utility Billing:

Proficiency in preparing monthly utility bills and late notices, ensuring accurate and timely billing processes.