Secretary II, Center for Health & Counseling (part-time)

Provide exceptional customer service as front office receptionist for integrated student medical and mental health clinics. Utilizing electronic medical records, student enrollment records and common office equipment and software, schedules patients for various appointment types, manages provider schedules, handles cash and credit card transactions, maintains medical records, answers busy phone lines, checks patients in to clinic, and provides support services to medical and mental health staff. Managing patient care flow for three clinics by answering phones, scheduling appointments, ensuring the completion of patient intake requirements, taking payments, and notifying provider of patient arrival.

• Assist patients with the registration process, including obtaining demographic information, checking eligibility in Banner, assisting the patient in completing required documents on the patient portal or on paper forms.
• Enter patient intake information into electronic medical record, Medicat, and ensure information is complete and accurate. Scan documents into the record as needed.
• Assemble accurate medical information by compiling and maintaining electronic and/or physical patient records.
• Responsible for answering Center for Health and Counseling main telephone lines as well as assist all staff and patients.
• Greet patients professionally both in person and on the phone.
• Quickly answer or properly refer questions and issues.
• Optimize provider schedules and patient satisfaction with efficient scheduling.
• Comfort patients by anticipating anxieties and effectively answering questions and providing updates.
• Ensure availability of treatment information by filing, retrieving, and updating patient records. Obtain revenue by collecting and recording payments, paying attention to account balance, and explaining copayments and balance limits to patients.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain office inventory and equipment by checking stock to determine inventory levels; anticipating supply needs; placing and expediting supply orders; verifying receipt of supplies; and scheduling equipment service and repairs.
• Facilitate communication between medical and mental health providers and patients.
• Maintain patient accounts by obtaining, recording, and updating personal, medical, and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by reporting and assisting in resolving issues with clinic processes.
• Attending staff meetings and participating in required College and center-specific trainings.
• Travel between clinics, attending to supply needs, maintaining a clean and organized workspace.
• Other duties as assigned.
• High School Diploma or equivalent.
• One (1) year experience working in an office setting in a receptionist/front desk role.
• Part-time experience may be considered on a prorated basis.
• Business office specific education or training
• Proficiency in language in addition to English
• A valid driver's license is preferred