Administrative Technician (Telephone Reporting Unit)

Administrative Technician (Telephone Reporting Unit) Salary $21.14 - $43.19 Hourly Location Manassas, VA Job Type Full-Time (FT) Job Number 202610519 Department POLICE Division

INVESTIGATIONS

Opening Date 05/01/2026 Closing Date 5/10/2026 11:59 PM Eastern

GRADE B21

Description Benefits Questions Introduction PWC Police Telephone Reporting Unit Administrative Technician is responsible for critical administrative tasks and projects supporting the Police Department and Community Members. This position consists of learning and executing critical report taking procedures and processes that serve internal Units, external Agencies and Community Members. Administrative Technicians must demonstrate the ability to provide excellent customer service and partnering skills. Organizational skills, attention to detail, and processing complex procedures accurately are key. This incumbent will be able to work effectively independently and as part of a large team.

About This Role:

The incumbent must be skilled in Microsoft Office suites, Teams, Outlook, data entry experience, and the ability to analyze data to execute relative procedures. This role is trained in every aspect of Police report writing. The successful candidate will have strong communication skills, detailed oriented, ability to serve the public over the phone and via email with excellent customer service, ability to maintain strict confidentiality and handle sensitive information with discretion and the capacity to sit for extended periods of time. To view our hiring standards, click here .

Minimum Requirements:

High school Diploma or GED.

Preferences:

Experience in providing customer service, including answering phones. Experience in handling confidential information, detail oriented and effective communication skills. Experience in a law enforcement administrative environment. Experience in records management, computer databases, and data entry. Experience in Motorola P1 RMS System, CAD and CopLogic , NCIC / VCIN.

Special Requirements:

The incumbent will be assigned to the Telephone Reporting Unit. All employees considered for hire by the Police Department are subject to a polygraph examination and a thorough background investigation.

Work Schedule:

Monday-Friday, 0800-1600 in the office.

Starting Salary Range :

$27.35 - $32.17 PHYSICAL

REQUIREMENTS

Positions in this class typically require reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Sedentary Work:

Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met . We also offer excellent benefits to include: Retirement from the Virginia Retirement System (VRS) 401a and 457 retirement savings and investment plans Paid Annual Leave Paid Personal Leave Paid Sick Leave Paid Holidays Optional Group Medical and Dental Health Plans Optional Group Life Insurance An Employee Assistance Program (EAP) Career Development Opportunities Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here PSLF for additional information.

NOTE:

The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, click here . Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Prince William County Human Resources ~

SEE YOURSELF HERE!

Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan. Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position. The following positions do not accrue leave and are not eligible for holidays or other fringe benefits: Temporary Provisional Seasonal employees Click on the link below to explore our plans and rates. Prince William County Benefit Programs 01 All employees considered for hire by the Police Department are subject to a Polygraph Examination and to a thorough Background Investigation (Federal clearances do not substitute for either). Would you be willing to participate in both these processes? Yes No 02 Honesty and integrity are core values in police work. False statements, lying, knowingly providing inaccurate information, as well as, the misrepresentation of facts will not be tolerated. The information you provide below will be checked and validated. If this information is found to be false, it may lead to you being removed from the hiring process and

REJECTED

from further consideration. I understand and acknowledge the above standard in furnishing the most accurate information in the applicant hiring process with the Prince William County Police. I decline to proceed any further in this process. 03 I understand that the information provided on my application is used to determine my qualifications. Information on my resume will not substitute for the education, work experience and required fields on the County application. Only information provided at the time of the application submission will be considered when determining my qualifications. I have read, understand, and acknowledge the above statement. I decline to proceed any further in this process. 04 Please select the answer that best represents your highest level of education. Associate's degree or higher High school diploma or GED None of the above 05 The duties of this position include a wide variety of assignments based on your abilities. Please make sure your response is reflected in your work history. Select all that apply. Answering and routing incoming calls Verbal and written communication skills Customer Service Handling confidential information Records management, computer database, data entry 06 This position requires excellent customer service skills and communication skills. How many years of experience have you had in a customer service position? 4+ years 3-4 years 1-2 years Less than 1 year No experience 07 As a member of the Police Department, you will be handling confidential information. How many years of experience do you have dealing with this type of information? 4+ years 3-4 years 2-1 years Less than 1 year No experience 08 Do you have previous experience working in a law enforcement administrative environment. 4+ years 3-4 years 1-2 years Less than 1 year No experience 09 Please select the option that best represents your highest level of experience in records' management, computer databases, and data entry. 4+ years 3-4 years 1-2 years Less than 1 year No experience 10 Are you currently certified as a

VCIN/NCIC

Level A & B Operator? Yes No 11 Do you have previous work experience with the applications Motorola P1 RMS System, CAD and CopLogic? 4+ years 3-4 years 1-2 years Less than 1 year No experience Required Question Employer Prince William County Government Address 1 County Complex Court Prince William County, Virginia, 22192 Website https://www.pwcva.gov/department/human-resources/careers