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Treatment Coordinator

Job

First Light Dental of Coastal VA

Poquoson, VA (In Person)

Full-Time

Posted 5 weeks ago (Updated 3 weeks ago) • Actively hiring

Expires 5/28/2026

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Job Description

Looking for a Dental Treatment Concierge a high-touch liaison between patients and the clinical team, ensuring a "5-star" experience from initial contact through treatment completion, combining front-desk hospitality with treatment coordination, focusing on patient comfort, explaining complex treatment plans, managing schedules, and facilitating financial arrangements.
Key Responsibilities:
Patient Experience:
Greet patients, provide office tours, and ensure a comfortable environment, often acting as a patient advocate.
Treatment Coordination:
Present treatment plans, explain clinical findings, and guide patients through procedures (e.g., implants and invisalign).
Financial & Insurance Management:
Discuss cost estimates, insurance coverage, and payment options to secure financing.
Scheduling & Follow-up:
Manage complex, multi-visit schedules, fill gaps in the schedule, and follow up with patients on pending treatment.
Administrative Support:
Maintain patient records.
Qualifications and Skills:
Experience:
Generally 5 years in a dental office (front office or assistant).
Skills:
Exceptional interpersonal skills, strong communication, ability to handle high-end, complex cases, and proficiency in dental software.
Demeanor:
Warm, professional, and confident in discussing financial investments.

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