Treatment Coordinator

Looking for a Dental Treatment Concierge a high-touch liaison between patients and the clinical team, ensuring a "5-star" experience from initial contact through treatment completion, combining front-desk hospitality with treatment coordination, focusing on patient comfort, explaining complex treatment plans, managing schedules, and facilitating financial arrangements.

Key Responsibilities:

Patient Experience:

Greet patients, provide office tours, and ensure a comfortable environment, often acting as a patient advocate.

Treatment Coordination:

Present treatment plans, explain clinical findings, and guide patients through procedures (e.g., implants and invisalign).

Financial & Insurance Management:

Discuss cost estimates, insurance coverage, and payment options to secure financing.

Scheduling & Follow-up:

Manage complex, multi-visit schedules, fill gaps in the schedule, and follow up with patients on pending treatment.

Administrative Support:

Maintain patient records.

Qualifications and Skills:

Experience:

Generally 5 years in a dental office (front office or assistant).

Skills:

Exceptional interpersonal skills, strong communication, ability to handle high-end, complex cases, and proficiency in dental software.

Demeanor:

Warm, professional, and confident in discussing financial investments.