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Front Desk Agent
Job
Holiday Inn Express
Springfield, VA (In Person)
$33,280 Salary, Full-Time
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Job Description
Job Overview We are seeking an energetic and detail-oriented Front Desk Agent to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support office management tasks to ensure a smooth and professional environment. Your enthusiasm and organizational skills will help create a positive first impression for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your administrative expertise while contributing to a dynamic team. Responsibilities Greet visitors warmly and professionally, ensuring they feel welcomed and attended to promptly Answer multi-line phone systems efficiently, directing calls accurately and courteously Manage appointment scheduling and calendar coordination using tools like Google Workspace and Microsoft Office Handle data entry, filing, and document proofreading to maintain accurate records and support office operations Support office management tasks such as supply inventory, mail distribution, and basic bookkeeping using QuickBooks or similar software Provide customer support by addressing inquiries, providing information, and resolving issues with excellent phone etiquette Assist with clerical duties including typing, proofreading, filing, and maintaining organized records for smooth daily operations Qualifications Proven office experience with strong organizational skills and attention to detail Proficiency in computer literacy including Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications Experience with multi-line phone systems and excellent phone etiquette skills Bilingual abilities are highly preferred to serve diverse client needs effectively Previous clerical or administrative experience in a customer service environment is advantageous Familiarity with office management tools such as calendar management software or data entry platforms like QuickBooks is a plus Strong time management skills with the ability to prioritize tasks efficiently Personal assistant or medical/dental receptionist experience is beneficial but not required; training will be provided for specific industry needs Join us in creating a welcoming atmosphere where professionalism meets friendly service. This role offers a fantastic platform for growth in office administration while making a meaningful impact on our organization's success.