Resident Services Coordinator

About Twin Pines Housing:

Our mission is to increase access to quality housing and supportive services to meet the pressing and long-term needs of the Upper Valley community.

Position Description:

RESIDENT SERVICES COORDINATOR

Duties:

To assist the Director of Supportive Services specifically and the Property Management team in general in supporting Twin Pines Housings' residents and leaseholders; to coordinate integrated efforts of Twin Pines Housing and the agencies referring households; to provide additional support as assigned from time to time to other households in Twin Pines' portfolio; to provide general administrative support. General Supportive Services Attend lease signings, prepare and present Twin Pines Housing Welcome Packets. Advocate for residents when appropriate; advocate for Twin Pines when appropriate. Staff existing/help develop new programs of interest to residents and approved by Twin Pines Housing. Offer residents, Property Management, and referring agencies support to design and implement Lease Addendums and other plans focused on housing stability and life goals. Complete all necessary client- or program-related documentation in a timely manner, including, but not limited to the following: household verification documents, discount programs, resident memos, etc. Attend scheduled and emergency meetings and represent Twin Pines Housing as assigned by Director. Attend professional conferences as requested and complete assigned trainings. Shared office or community tasks including producing and distributing resident newsletter(s) and survey(s), performing general office duties (covering the telephone, copying, receiving and recording rent payments, helping walk-ins seeking information, etc.). Other duties as assigned.

Physical Requirements:

Ability to access all company sites, buildings, apartments and facilities. Twin Pines Housing is a fragrance free work environment.

Preferred qualifications:

B.A. in human services or related field, or equivalent work experience Two years' experience working with families in crisis Basic familiarity with Microsoft Office Suite including Outlook, Word, Publisher, Excel Additional skills: Familiarity with ACES and trauma informed practices Ability to be a strong advocate simultaneously for the resident and the company. Ability to work well independently and within teams and maintain a cooperative attitude with residents, staff, community members, and Trustees Good organizational and communication skills Ability to maintain absolute privacy for residents and confidentiality of Twin Pines Housing records and communication Good sense of humor, ability to adapt to schedule changes, creative, willing to learn Reliable vehicle, valid driver's license, vehicle registration, and insurance Other tasks as required / requested Demonstrated ability to maintain professional and personal boundaries, including: Conversational topics. Protect resident privacy and records appropriately in written and verbal communications, properly file and store identifying information at all times and in all locations, office and remote. Clear awareness of impact of language and demeanor in varying situations; able to vary as needed to reduce trauma and negative outcomes for residents in challenging situations.

Status:

The resident services coordinator is regular, fulltime, includes benefits.

Supervision:

The position is supervised by the

Director of Supportive Services Job Type:

Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person