Office Coordinator

Job Overview Vertex Aviation Services LLC in Burlington and Arlington, WA, is your trusted partner for comprehensive aircraft care and consultation. With over a century of combined industry experience, our team of FAA-licensed airframe and powerplant technicians, ROTAX© engine-certified mechanics, and avionics repairmen is committed to keeping your aircraft in peak condition. We are a general aviation maintenance facility that has been serving the aviation community since 2004, offering a wide range of services to meet all your aircraft needs. The office coordinator will coordinate the day-to-day operations of the office at the Arlington location Arlington, WA. The office coordinator is responsible for first-hand contact with customers either through the telephone or when they walk into the business. The office coordinator is responsible for planning, organizing, and oversees the daily front-of-house and behind the scene activities of the business. The office coordinator assists in supporting all aspects of the business to include sales, parts, and finance to ensure an elevated level of customer satisfaction. A successful office coordinator must have the ability to function as a part of a team and be able to think creatively and critically. Duties Oversee administrative functions of the office, ensuring smooth operations and adherence to company policies and procedures. Manage incoming telephone calls to include screening them and ensuring they are directed to the appropriate personnel. Order and maintain all office supplies. Draft and submit invoices to customers, process payments, and assist with collections. Maintains invoices and accounts receivable activities inside of QuickBooks Desktop. Manage customer inquiries related to billing issues, resolves issues, and ensures an elevated level of customer satisfaction. Record, inventory, and price all incoming parts in the company approved inventory management system. Maintains an accurate and effective parts inventory control system Take all initial incoming customer inquiries relating to maintenance and repairs, recognizing that this may be the first contact that they have with us and that they will form their first impression of the company based on how they are treated Processes incoming and outgoing mail. Maintain accurate records and databases in compliance with the company approved policies and procedures. Other duties as directed. Qualifications Minimum five years' experience required as office coordinator or office manager. Minimum five years of customer service experience. Proficiency (3 plus years) with Microsoft Office Suite or other comparable software such as google sheets, google docs, etc… Experience (1-2 years) with QuickBooks Desktop Ability to complete routine tasks on a timely basis Ability to troubleshoot when clear directions are not readily available Detail-oriented with strong organizational and time management skills. Demonstrated track record of managing projects, meeting quality expectations, handling multiple and competing deadlines with grace all the while maintaining a steady customer service orientation Excellent written and verbal communications skills including the ability to proofread with great accuracy, compose and edit reports and business documents Ability to establish and maintain collaborative and positive working relationships with internal and external stakeholders Represent the company in a professional, credible manner in speech and written communication Demonstrate integrity, honesty, and confidentiality Physical Requirements Ability to communicate verbally with colleagues and customers in person and on the phone Frequently lifting and/or carrying of light-weight materials or equipment Ability to sit for long periods of time

Pay:

$20.00 - $25.00 per hour Expected hours: 40 per week

Benefits:

401(k) matching Paid time off Professional development assistance

Work Location:

In person