Office Support Assistant

Title:

Office Support Assistant Department:

Claims Union:

UFCW 3000

Bothell Grade:

4 Position Summary The Office Support Assistant provides clerical and administrative support for multiple departments within assigned location in accordance with Company guidelines, client needs, and regulatory requirements. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities

• Provides clerical support: scans, copies, or files paperwork and/or documents, archives documents and files per retention schedule, provides research or completes print requests as needed, and creates documents and forms related to internal operations.
• Provides administrative support: maintains inventory of office and stationery supplies, processes invoices for payment, prepares scheduled reports as requested, maintains office equipment, acts as liaison with outside vendors for repairs or maintenance needs, and may assist with meeting scheduling and preparation.
• Provides coverage of the reception desk: answers incoming telephone calls, responds to basic inquiries and directs calls to appropriate staff or recipient, and directs on-site visitors, staff, or vendors; adheres to prescribed security protocols.
• Processes inter-office, incoming, and outgoing mail: sorts and distributes mail to appropriate department or recipient, prepares and processes overnight and special delivery letters and packages, assists in processing large, outgoing mail distributions, and orders new print supplies as needed.
• May assist in training new office support staff as needed.
• Performs other duties as assigned. Minimum Qualifications
• High school diploma or GED.
• Six months of experience working in an office support capacity.
• Strong organizational and administrative skills with an attention to detail.
• The ability to multitask and prioritize work.
• The ability to communicate clearly and professionally, both verbally and in writing.
• Working knowledge of basic office equipment.
• Computer proficiency including Microsoft Office tools and applications. Preferred Qualifications
• Understanding of third-party administration operations.
• Experience in customer service.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to maneuver and lift up to 50 pounds regularly.
• Must be able to sit, stand, bend, kneel, and move about frequently.

Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state l...