Front Desk Assistant

THIS IS A TEMPORARY POSITION, ESTIMATED 6-10 WEEKS.

Overview We are seeking a detail-oriented and organized Front Desk Assistant to join our team. In this role, you will assist in front and back office operations, ensure smooth communication and provide clients, therapists, and other employees with exceptional service. Your energetic approach and attention to detail will help create a positive environment and support the efficient functioning of our office. This temporary position offers an exciting opportunity for someone to build their administrative skills and gain an understanding of clinic operation. Responsibilities Greet visitors warmly, assist with check-in and check-out procedures, and schedule appointments Manage multi-line phone systems with professionalism, demonstrating excellent phone etiquette Handle incoming calls promptly, screen messages, and return calls accurately using office phone protocols Perform clerical duties such as data entry, filing, proofreading, and document management using Microsoft Office and Electronic Medical Records (EMR) tools Maintain organized office records, including client files, correspondence, and administrative documents Support calendar management and scheduling for therapists with efficient time management practice Ensure therapist laundry is washed, folded, and put away in a timely manner Provide customer support by responding to inquiries via phone or email and ensuring client communication is clear and courteous Maintain HIPAA compliance in all communication and correspondence Experience A willingness to learn and grow will get you farther than any other skill Previous office or administrative experience is welcome but not required Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications Excellent organizational skills with the ability to prioritize tasks efficiently Demonstrated clerical skills including data entry, filing, proofreading, and document formatting preferred Experience handling multi-line phone systems and managing phone reception in a professional and courteous manner preferred Bilingual abilities are highly valued to serve diverse client needs effectively Join us as a Front Desk Assistant and be a part of a staple in the Olympia/Lacey community. Susan Rosen & Associates has been in operation for almost 40 years and is committed to serving and uplifting the community around us. We are thrilled to welcome you to the team!

Pay:

$17.13 per hour

Benefits:

Employee discount People with a criminal record are encouraged to apply

Work Location:

In person