Delivery/Service Administrative Assistant

Delivery/Service Administrative Assistant Walkers Furniture and Mattress - 3.4 Spokane Valley, WA Job Details Full-time $19 - $20 an hour 21 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Referral program Retirement plan Qualifications Computer operation Interpersonal skills Computer literacy Administrative experience Problem-solving Multi-line phone systems Full Job Description Job Overview Our goal at Walker's Furniture & Mattress is to serve our customers in a friendly atmosphere with readily available quality furniture at affordable prices.

Our mission is:

" Exceptional people providing an exceptional experience ." Since 1980, we have been providing the Inland Northwest with quality home furnishings at incredible savings backed by exceptional customer service. Our ideal candidate and employee will be committed to following our mission and supportive of a work environment where everyone is proud to work.

Job Title:

Delivery/Service Administrative Assistant Reports To:

Administrative Office Manager Summary:

The Delivery/Service Administrative Assistant will be responsible for guaranteeing customer satisfaction by handling complaints, processing orders, answering questions and guiding products deliveries. The Delivery/Service Administrative Assistant will possess great interpersonal and customer service skills, demonstrate professionalism and reliability. Additional skills will include communication as well as the ability to efficiently utilize computers and related programs.

Responsibilities:

The essential duties for this position include but are not limited to: Demonstrates a positive attitude towards customers. Operates multiline phone system to answer, screen, or forward calls, provide information or take messages. Answers telephones and any other correspondence such as emails in a courteous manner. Utilizes radio to communicate to warehouse staff on coordinating customer order pick-ups and other daily tasks. Performs administrative support tasks, such as operating computers to work with payment records, customer invoices and other documents. Transmit information or documents to customers, using computers and physical mail. Listen to customers' questions and concerns. Assess the services needs of customers and connect them to the right individual or department. Follows up with customers as needed to ensure they are satisfied with their service and purchase. Collaborates with supervisors and other departments on difficult tasks or customer needs. Build sustainable relationships of trust through open and interactive communication. Facilitate customer requests for pricing, quotes, orders, purchases, and deliveries. Process orders, payments, returns, exchanges, and discounts. Determine solutions to resolve customer issues or questions. Records details of customer contacts, orders, accounts, and issues. Follows company processes for documenting all customer transactions and questions. Committed to following our company mission and vision. Consistently on time to work schedules and shifts. Knows company policies and procedures. Attends training sessions and department meetings.

Education:

None.

Experience:

Demonstrated experience and ability to successfully perform customer service representative responsibilities is a plus.

Physical Requirements:

This position regularly requires prolonged periods of sitting and/or standing at a desk and working on a computer.

Other:

This job description is not designed to provide a comprehensive list of all activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Walker's Furniture, Inc. is an equal opportunity employer and is committed to providing surroundings that are free from all forms of unlawful discrimination and harassment based on race, color, creed, sex, sexual orientation, gender identity, religion, pregnancy, marital status, national origin, age, disability (physical or mental), genetic information (including family and medical history), or any other basis prohibited by local, state, or federal law. These protections extend to all Walker's practices and decisions, including hiring, promoting, transferring, and training. Walker's Furniture, Inc. will make reasonable accommodations for qualified individuals with disabilities, unless doing so will create undue hardship in the organization, taking into consideration the nature and cost of the accommodation needed, the employer's financial resources, and the impact

Pay:

$19.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person