Police Clerk

Overview The Village of Pewaukee Police Department is seeking a qualified, professional, and detail-oriented individual to serve as a full-time Clerk. This position provides essential administrative, clerical and customer service support to department personnel and the public. Duties Provide administrative support to the police staff requiring a high-degree of confidentiality Provide exceptional customer service as a core responsibility, ensuring every customer receives prompt, accurate and courteous support Effectively evaluate problems, determine appropriate solutions and handle diverse challenges while maintaining composure in fast-paced and high-stress situations Ability to use good judgement, on a variety of tasks, and establish priorities Screen and refer callers, answer various inquiries, provide information on departmental policies and procedures Prepare, type and process reports, correspondence and departmental documents Maintain and organize departmental records, files, reports and dispositions Enter and update information in departmental records systems Answer telephone inquiries and assist walk-in citizens with complaints and requests Dispatch officers using the department's radio system Perform receptionist and cashier duties, including processing payments for citations, parking tickets, permits and fingerprinting services Enter and manage parking citation records and related dispositions File arrest records, reports, correspondence and other documentation Support municipal court processes, including preparation of citations, reports and related documentation Assist with departmental accreditation efforts, including organizing and maintaining WILEAG documentation Maintain and update the department's social media platforms Conduct basic analytical tasks such as reviewing data, identifying trends and assisting with reporting Serve as a Notary Public for departmental documents and related materials Perform other duties as assigned by command staff or supervisors Skills Knowledge of general office procedures, recordkeeping and administrative practices Strong written and verbal communication skills, including proper grammar and proofreading ability Ability to maintain accurate records and perform detailed clerical work Proficiency in Microsoft Office (Word, Excel, Outlook) or equivalent systems Ability to operate standard office equipment (phone, copiers, scanners, etc.) Strong organizational skills with the ability to prioritize tasks and meet deadlines Ability to work effectively under pressure with frequent interruptions Ability to establish and maintain positive working relationships with staff and the public High level of professionalism, integrity, reliability and discretion

Pay:

$19.73 - $23.63 per hour

Benefits:

401(k) Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Parental leave Professional development assistance Retirement plan Vision insurance

Education:

High school or equivalent (Required)

Experience:

clerical or administrative: 2 years (Preferred)

Language:

English (Required) Shift availability: Day Shift (Required)

Work Location:

In person