Service Support Specialist

Department:

Operations Location:

Ona, WV Reports To:

Site Manager About Radon Medical Imaging Radon Medical Imaging is a world-class distributor of industry-leading radiology equipment, a trusted independent medical device service provider specializing in multi-vendor service and asset management, and a leader in refurbishing high-end radiology equipment. We pride ourselves on delivering exceptional service, innovative solutions, and operational excellence to our partners and clients. Job Summary We are seeking a highly organized and detail-oriented Service Support Specialist to join our team in Ona, WV. In this role, you will provide critical support to our field service operations, customer service, inventory management, and billing teams, while performing a wide range of administrative tasks to ensure smooth office operations. The ideal candidate will ensure the flawless execution of administrative, data, and communication tasks to keep our service delivery accurate, timely, and compliant. Key Responsibilities Customer Support & Coordination Serve as the first point of contact for incoming calls and emails, efficiently directing inquiries to appropriate personnel. Maintain high levels of customer satisfaction by resolving concerns and providing timely updates. Process service requests, create service cases, coordinate dispatch, and maintain communication with field technicians. Assist field service technicians with NetSuite support. Support field service calendars and availability tracking. Data, Inventory & Compliance Maintain accurate, up-to-date customer records and cases within NetSuite. Track and maintain service-related documentation, including test equipment calibration records. Assist with field service car stock inventory control. Support regulatory compliance by maintaining accurate FDA, state, and vendor documentation. Provide general NetSuite system support, data entry, and basic reporting to assist the operations team. Financial & Office Administration Prepare and process invoices for repairs, contracts, and Time & Materials (T&M) billing. Support Accounts Receivable (AR) and Accounts Payable (AP) tasks, including invoice reviews and credit card reconciliations. Manage daily office operations, including sorting/routing mail, and managing supply stock.

Qualifications Education:

High school diploma or equivalent required; Associate or Bachelor's degree preferred.

Experience:

Proven experience in an administrative support or operational role (experience in medical device, service, or logistics environments is a plus).

Software:

Proficiency in Microsoft Office Suite; experience with NetSuite or similar ERP/CRM software is highly preferred.

Skills:

Excellent organizational, multitasking, and time-management skills with a strong attention to detail and accuracy.

Communication:

Strong verbal and written communication skills with a customer-first mindset.

Work Style:

Ability to work independently with minimal supervision while collaborating effectively within a team environment. What We Offer We offer a collaborative, fast-paced work environment where proactive, adaptable, and dependable individuals can truly thrive and grow their careers.

Our comprehensive benefits package includes:

Competitive salary within a rapidly growing company 401(k) with company match Comprehensive Medical benefit package 100% company-covered Dental insurance 100% company-paid Long-Term Disability (LTD) $250,000 Life Insurance policy 10 Paid Holidays per year Generous Paid Time Off (PTO)

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person