Field Office Technician - Customer Service Lead

The Field Office Technician (HQ Service Delivery Lead) provides on-site technical support and assistance by deploying to

CASTLE-NET

program field offices for IT infrastructure and end-user device wellness checks. This role conducts network performance evaluations, checks conference room equipment, supports end-user devices, and ensures compliance with

USACE IT

policies while serving as a liaison between field operations and headquarters.

• Key Responsibilities
• + Provide on-site technical support at

CASTLE-NET

field offices + Conduct IT infrastructure and end-user device wellness checks + Perform network performance evaluations and diagnostics + Support and troubleshoot field office equipment and systems + Ensure compliance with

USACE IT

policies and security requirements + Assist with IT equipment disposal and lifecycle management + Train field personnel on IT systems and best practices + Provide on-site liaison between field operations and headquarters IT

• Required Qualifications
• + Bachelor's degree in IT, Computer Science, or related field + 4+ years of experience in IT and/or field/user support + Strong technical knowledge of hardware, software, and networking + Experience with IT equipment setup, maintenance, and troubleshooting + Proficiency with remote support tools and ticketing systems + Excellent problem-solving and analytical abilities + Strong communication and interpersonal skills + Willingness to travel to field offices as needed •Job Specific Skills•+ IT Infrastructure Support & Troubleshooting + Field Service Delivery + Hardware & Software Support + Network Performance Analysis + End-User Support & Training •Preferred Skills•+ CompTIA A+ certification +

Microsoft Certified:

Modern Desktop Administrator + USACE IT environment familiarity + Remote support tools expertise + Conference room AV system support

• Compensation Ranges
• Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience.

The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

• EEO Requirements
• It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions.

We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

• Disclaimer
• The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 28.51-41.35EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.