Job Description
Job Listing ID:
4491670 Job Title:
Field Office Technician, Junior Application Deadline:
Open Until Filled Job Location:
Salem
Date Posted:
05/14/2026 Hours Worked Per Week:
Not Provided Shift:
Not Provided Duration of Job:
Either Full or Part Time, more than 6 months You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.) Job Summary:
The Field Office Technician, Junior provides on-site technical support across distributed client locations within a federal IT environment. This role helps sustain the operational health, security posture, and usability of end-user devices, local technology assets, and collaboration capabilities that support day-to-day mission execution. The position performs field-based troubleshooting, device wellness checks, and hands-on user support for desktop, peripheral, and basic connectivity issues. The role also serves as an important interface between end users and centralized support teams, ensuring incidents are documented accurately, escalated appropriately, and resolved in alignment with enterprise service standards. Key Responsibilities Provide on-site technical support for desktops, laptops, printers, peripherals, and related endpoint technologies across dispersed client locations. Perform routine device wellness checks to validate system readiness, configuration compliance, patch status, and overall endpoint performance. Troubleshoot hardware, software, printing, and basic network connectivity issues using approved support procedures, remote tools, and ticketing workflows. Test, verify, and support conference room and collaboration technologies to improve operational readiness and minimize user disruption. Install, image, configure, and maintain end-user equipment in accordance with enterprise build standards and operational procedures. Document incidents, service actions, root causes, and resolution steps accurately within the designated IT service management process. Coordinate with centralized support, infrastructure, and engineering teams to escalate unresolved issues and provide complete technical details for follow-through. Support IT asset handling and disposal activities in accordance with organizational procedures, security controls, and compliance expectations. Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience. 0-3 years of experience in field support, desktop support, help desk, or a related IT support function. Working knowledge of hardware, software, and network troubleshooting, including setup and maintenance of end-user IT equipment. Experience using remote support tools and ticketing systems in a structured service delivery environment. Ability to manage multiple technical support tasks while providing responsive, professional service to end users. Active SECRET clearance, or ability to satisfy the position's security requirement. U.S. citizenship is required. Willingness and ability to travel locally as needed to support field office operations. Preferred Qualifications CompTIA A+ certification. Microsoft Certified:
Modern Desktop Administrator, or a comparable endpoint support certification. Experience supporting conference room technology, distributed field locations, or highly regulated enterprise environments. Familiarity with enterprise IT service management practices and secure IT equipment handling procedures. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM'... Job Classification:
Computer User Support Specialists Access our statewide or regional occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more. Compensation
Salary:
Not Provided Job Requirements
Experience Required:
See Job Summary
Education Required:
None Minimum Age:
N/A Gender:
N/A
