General Office Assistant 5-E7 - Quality Assurance Unit

Job Description

JOB DUTIES

: This position performs a range of office support assignments for the Quality Assurance Unit (QAU) within the Customer Information Division (CID). The incumbent evaluates calls and emails taken by agents within the Department of State Information Center (DSIC) for accuracy, consistency, and professionalism. They will also maintain quality assurance metrics; review materials for compliance; support training efforts; and contribute to process improvement initiatives.

Position Description:

General Office Assistant - DSIC Quality Assurance Unit Required Education and Experience Education Educational level typically acquired through completion of high school. Experience General Office Assistant 5 No specific type or amount of experience is required. General Office Assistant 6 One year of administrative support experience. General Office Assistant E7 Two years of administrative support experience, including one year equivalent to the intermediate level. Additional Requirements and Information You must apply for this vacancy through the NEOGOV system; click on "Apply" in the job posting for instructions in submitting your electronic application. Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results. Please attach a cover letter and resume to your application. Failure to do so may result in your application being screened out of this hiring process. Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment. Due to the nature of work of the Department of State, criminal records will be checked. Any position offer will be conditional until results of the criminal background record checks indicate eligibility for employment.

View the job specification at:

General Office Assistant Specification The use of AI (Artificial Intelligence) in the selections process (i.e. application, written exercises, cover letter, etc.) with MDOS is not permitted. If it is substantiated that AI was used in the process, your application will be removed from consideration. MDOS is proud to be a silver level Veteran-Friendly Employer! Michigan Veterans Affairs Agency Accommodations If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.