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Senior IT Technician (Client-Facing, In-Office Bellevue, WA)
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NerdsToGo - Bellevue
Bellevue, WA (In Person)
$67,600 Salary, Full-Time
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Job Description
Senior IT Technician (Client-Facing, In-Office
- Bellevue, WA) NerdsToGo
- Bellevue Bellevue, WA Job Details Full-time $28
- $37 an hour Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Telecommunications network device configuration Customer communication Network hardware support Wireless access points Customer service Wireless network configuration Windows Router implementation Firewall configuration VLAN Firewall Driver's License Cloud service support Desktop (troubleshooting support) Hardware support Networking equipment (troubleshooting support) macOS IT Empathy Desktop administration Full Job Description $28•37/hr | Full-Time | 5 Days/Week | In-Person Only "Any sufficiently advanced technology is indistinguishable from magic.
Our services include both:
On-demand (as-needed) IT support Managed IT for small business clients (1-100 employees) We are locally owned and operated, and our team takes pride in delivering white-glove service in every interaction. Our clients come to us frustrated, overwhelmed, or stuck. We fix the problem — and make them feel calm again. This is not a remote role. Who We Are We're a team of five technicians (plus our self-proclaimed "Queen of the Nerds"). We take our work seriously — but we don't take ourselves too seriously. There are dad jokes. There are donuts. There is collaboration. If you prefer a silent office with minimal human interaction, this isn't your place. If you like solving real-world problems with smart, kind humans — you'll fit right in. The Role We're hiring a Senior IT Technician with 5+ years of hands-on experience across hardware, software, networking, and Microsoft 365 environments.You will:
Start and end each day in our Bellevue office Handle in-store, on-site, and remote appointments Diagnose issues independently Present 1-2 solution options (with your recommendation) Provide time estimates or simple scopes for larger projects Execute the work Demonstrate completion and ensure client satisfaction 95% of your work will be on-demand IT services (not back-end MSP ticket work).Expect variety:
Data recovery Malware remediation & hacked remediation Microsoft 365 setup & migrations DNS updates (MX, SPF, DKIM) Network troubleshooting & installs Office setups & moves Custom workstation builds What You Need 5+ years hands-on IT support experience Strong Windows & macOS troubleshooting skills Solid networking knowledge (TCP/IP, DHCP, DNS, VLAN basics) Microsoft 365 admin experience Experience configuring routers, firewalls, and access points Strong in-person communication skills Valid driver's license You should be comfortable walking into unfamiliar environments (business and residential), diagnosing confidently, and communicating clearly.You'll Thrive Here If You:
Have high emotional intelligence Stay calm when clients are stressed Enjoy being client-facing Like collaborating with other techs Can laugh during the day without losing professionalism If you've read this far and thought, "This sounds like my kind of team," we'd love to meet you.Job Type:
Full-time Pay:
$28.00- $37.