Operations Support

Operations Support King of Prussia, PA | Full-Time | Mon-Fri, 8 am to 5pm

JOB SUMMARY

The Operations Support role primarily focuses on providing exceptional service to both internal and external customers. This position plays a key part in ensuring smooth operations and customer satisfaction, while also supporting other operational needs. In addition to the main responsibilities outlined below, this role may involve additional tasks or duties as assigned by management based on business needs. Primary Duties & Responsibilities Answer incoming calls Respond to pertinent incoming emails across warehouse departments: All emails need to be addressed by close of business each day.

Issue Management System :

Log all issues into the Issue Management System with details. Follow up on each issue and ensure there is a resolution, report resolution to Issue manager. Modify invoices based on customer service requests: Correct any customer order address discrepancies. Modify customer delivery times/dates. Same day delivery requests from sales. Direct external inquiries to proper department/s Sales/Accounting requests

Inbound Shipments:

Supply trucking companies with the information pertinent with their deliveries to ensure delivery is made.

Returns:

Communicate with the returns department pertaining to the availability of inventory for customer orders.

Cross Dock Orders:

Coordinate with the Inventory Control, Fleet and Sales teams to ensure that the order has the correct delivery date.

Route delivery delay notifications:

Point of contact for ensuring that any disruptions whether it's due to holidays, weather, or unexpected delays like mechanical issues are communicated across all relevant groups. Additional duties as assigned by management: In addition to all duties mentioned this position primarily focuses on both internal and external customer services but may also be required to undertake additional duties as assigned by management. Support special projects or initiatives as directed by management. Assist with administrative tasks, including reports and documentation. Participate in process improvements or other operational needs. Be adaptable to taking on new tasks or responsibilities as the business evolves.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift up to 50 lbs. Ability to be on your feet for the majority of your shift Ability to operate material handling equipment ( Training will be provided) Basic computer and math skills Strong attention to detail Critical thinking and problem solving skills are key

High School Diploma or Equivalent Safety:

Ensuring the complete physical safety of oneself and one s co-workers at all times without exception.

Language Skills:

Ability to read and comprehend simple instructions Strong communication skills Who is Colonial Electric? We are Colonial Electric Supply, the #1 supplier of commercial electrical and lighting components in the tri-state area. That means we keep the lights on, the electricity flowing, and the factories bright and humming. Our Team

• At 500 strong and growing, our team is the fastest and smartest in the lighting and electrical supply business, with the most contracts because we love to win! If you ve read this far, we re betting you like to win too. A Delightfully Simple Work Culture
• You ll enjoy Colonial Electric because our work-spaces and people form a family culture-very different from the corporate world.

We are always looking to promote from within and due to our dedicated training team, many have been promoted within the first year!

Work-Life Balance:

We are privately-owned and led by men and women of strong character. That means we value the health and happiness of the people who work with us. We ve made work-life balance a point of pride for over 50 years. We call it respect. Everyone who joins Colonial Electric is a respected member of our team. Check Out Our Benefits Medical Insurance

• Choose between a traditional PPO and flexible health plan with a tax-free health savings account Comprehensive and affordable coverage Preventative care covered at 100% Access to the Blue Cross Blue Shield national network Dental Benefits
• Affordable coverage with annual exams, cleanings and xrays covered at 100% and rollover benefits. Vision Benefits
• Get yearly eye examinations and buy new lenses, frames, and contacts. Or skip the glasses and enjoy special discounts on LASIK procedures! You ll have access to 70,000 provider locations across the U.S., including well-known retailers like Walmart and America s Best Glasses. 401(k) for Comfortable Retirement
• Colonial Electric matches 25% of your contributions up to 6% of your annual earnings.. Life Insurance & AD&D Insurance At Zero Cost
• Colonial Electric offers all full-time employees life and accidental death and dismemberment insurance (AD&D) at zero cost to you. Paid Time Off
• Including vacation, personal time, paid holidays and more. Colonial Paid Parental Leave
• CPPL offers parents company paid time off to care for the birth or adoption of a child.

Colonial offers many additional benefits for employees and their families! Feel free to inquire about our complete benefits guide during the interview process.