Front Desk Associate

Front Desk Associate Rocket City Pediatrics Huntsville, AL Job Details Full-time From $18 an hour 1 hour ago Benefits Paid time off Qualifications Computer operation Customer communication Medical office experience HIPAA Medical scheduling High school diploma or GED Clerical experience Managing patient records

Full Job Description About Us:

Rocket City Pediatrics is a patient-centered pediatric practice dedicated to providing comprehensive, compassionate care for children from birth through adolescence. We combine high-quality medical care with a supportive, family-focused environment. Our team values professionalism, teamwork, and a commitment to helping every child thrive.

Job Summary:

We are seeking a friendly, organized, and proactive Front Desk Representative to serve as the first point of contact for our patients and their families. The ideal candidate thrives in a fast-paced healthcare environment, excels at multitasking, and takes pride in providing exceptional customer service.

Key Responsibilities:

Greet and check in patients and families in a warm, professional manner Answer phones, schedule appointments, and manage appointment reminders Verify patient insurance and collect copays or outstanding balances Maintain accurate patient records in our electronic health record (EHR) system Assist with patient intake forms, consents, and other administrative documentation Support billing staff by collecting and processing payments and submitting accurate documentation Coordinate communication between families, clinical staff, and providers Help maintain a clean, organized, and welcoming front office environment Adhere to HIPAA and privacy regulations at all times

Qualifications:

Previous experience in Medical Billing preferred High school diploma or equivalent required; associate's degree or higher preferred Previous experience in a medical office or customer service role strongly preferred Proficient in computer systems, with experience in EHR or scheduling software a plus. Pay will reflect candidate's relevant experience Strong organizational, communication, and interpersonal skills Ability to multitask efficiently and remain calm under pressure Professional demeanor with a positive, team-oriented attitude Why Join Rocket City Pediatrics? Supportive, collaborative team environment Opportunities for professional growth and development Make a real difference in the lives of children and families

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

Paid time off

Experience:

Medical Office:

1 year (Preferred) Working with children: 1 year (Preferred) Shift availability: Day Shift (Required) Ability to

Commute:

Huntsville, AL 35801 (Required)

Work Location:

In person