RECEPTIONIST

Job Description The Academy Receptionist are integral staff members within GTEC. In addition to the administrivia that this position requires, this person has an active role in the recruitment and retention cycle for all current and potential students. As The Academy Receptionist you are expected to contribute to and uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management. Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management. Essential Duties and Responsibilities Manage recruitment reports and responses to inquiries from all students interested in enrolling or re-enrolling into the school. Collaborate with Recruitment and Retention Specialists to monitor student enrollment and to identify pathways to successful enrollment. Make phone calls to potential students, chronically tardy/absent students and/or notify Director and Recruitment Specialists of outcomes. Professionally communicate as you answer phones in a timely manner. Take messages/route calls to appropriate personnel, screen calls for the superintendent, directors, and teachers. Professionally greet visitors/guests, ascertain business, direct to proper location/personnel. Conduct tours for potential students. Prepare documents (Word & Excel) as directed. Maintain employees sign in/out log; maintain visitor sign-in log; issue visitor badges for the location assigned. Miscellaneous duties (I.e. signing for deliveries and informing intended recipients). Coordinate scheduling for back-up relief; advise supervisor concerning scheduling conflicts and assistance required. Support students, teachers, life coaches, and other staff with translation needs. Perform any other related duties as required or assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education High School Experience 2 years related experience and/or training. Management Experience Not Applicable Skills Communication Skills Critical Thinking Skills Contact Management Spreadsheet Software Databases Decision Making Ability to multi-task, shift priorities, and handle high-pressure time sensitive situations. Strong interpersonal skills Able to work independently Handle confidential and/or sensitive information Required Certificates, Licenses, Registrations Valid driver's license Preferred Certificates, Licenses, Registrations Bilingual in Spanish Mental Demands

MODERATE MENTAL DEMAND.

Operations requiring

ALMOST CONTINUOUS

ATTENTION, but work is sufficiently repetitive that a

HABIT CYCLE IS FORMED

; operations

REQUIRING INTERMITTENT DIRECTED THINKING

to determine or select materials, equipment or operations where variable sequences may be selected by the employee. Analytical Ability / Problem Solving

MODERATELY STRUCTURED.

Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations. Responsibility for Work of Others Depending on the role, this position may include responsibility for leading or supervising the work of others in accordance with the organization's policies and applicable laws. When applicable, responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. None Working Conditions Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions. Physical Demand

SEMI-REPETITIVE, LOW PHYSICAL

SEMI-REPETITIVE type work which requires

PERIODS OF CONCENTRATION FOR VARIED TIME CYCLES

as prescribed by the tasks. Additional Information Ability to communicate clearly and distinctly with employees and guests using effective speaking and writing skills in English and Spanish. Able to translate between the two languages accurately. Demonstrated ability to articulate words and instructions clearly and accurately. Able to manage difficult visitor situations in the lobby area. Very good telephone etiquette; able to determine business nature of the caller and direct to the appropriate contact at The Excel Center. Basic Word, PowerPoint, Outlook, and Excel skills.