Front Office Receptionist

Qualifications :

Medical front office experience, phone and computer experience.

WorkExpectations:

Excellentcommunication and organizational skills; ability to interface with HRC team, Physicians, and Supervisor

JOB FUNCTIONS AND RESPONSIBILITIES

Primary Responsibilities Clean waiting room and reception area on a daily basis and keep in an organized manner. Check the stock for the coffee machine and refill the coffee packets. Dispose of old magazines. 1. Greeting Patients Greet patients

• main priority is to greet patients in a friendly manner.

Confidentiality is key. Address patients by their first names only (HIPAA). Make sure new patients register, sign and complete all new patient information. Attach their sign in sticker to the super bill. Give patients their paperwork. Assist with answering all questions/concerns that they may have. Greet clinic patients and make sure the chart is pulled. Give chart to the appropriate team member. If patient does not have appointment contact the nurses team of that Doctor and confirm the services needed. 2. Answering Phones Main priority is to get all calls answered in a friendly, efficient manner.

Greeting:

"Good morning or good afternoon Huntington Reproductive Center or HRC. This is ____________________. How may I help you?" When putting a patient on hold, indicate that right away in a pleasant professional manner. If a patient is calling for a new patient appointment, transfer the call to the new patient scheduler. If it is a nursing call, screen the call appropriately. (See P&P) Follow the instructions that have been given to you by each nurse/coordinator. They will either take the call or you will need to transfer the call to their voicemail. If you have a call from a laboratory, transfer the call to the appropriate person. 3. Fax Machine Main priority is to make sure that all faxes go through. Stamp with date and initials. Make sure that faxes are put in correct team member's box. Ensure proper documents are faxed to appropriate individuals. 4. Preparation of daily/weekly batches of super bills Account for all super bills daily, as needed. Check each super bill for completeness All services performed should be circled Payment amount should be entered Put a slash mark through the received box if no payment was made If the patient wrote a check, a copy of the check should be attached to the super bill. If payment was a credit card charge there should be two receipts (the original signed by patient and duplicate). Service slips with patient payments are to be documented as follows: Payment by check

• Indicate the check number and make a copy of the check. Staple a copy to the super bill. Payment by credit card
• Mark the appropriate box and there should be a duplicate receipt Payment by cash
• Mark box and indicate the amount of the payment.

Prepare an envelope with the date of service indicated. The envelope should contain the following: Patient checks and duplicate credit card receipts Make a copy of all checks received Payments received via mail (HMO/PPO) for the day For each batch a face sheet will be attached showing all totals for cash, checks, credit card, and mailed in payments. The preparer of the batch should sign the face sheet and make a copy for the super bill batch. The copy of the checks will also be attached to the face sheet along with a slip showing all the totals summed for the cash, checks, and credit cards. The batch will be The original will be attached to the envelope and given to the accounting clerk. All batches for each day must be completed within 48 hours. 5. Pulling Charts for the Next Day After lunch print out daily schedule and pull charts for the next day. Create the lab slips for all patients needing blood work. Print out super bills for the next day. Attach the lab slips to the super bills and place them in the chart. 6. Collection Room Check the collection rooms daily and clean. Make sure the collection cups, labels, paper towels, paper bags, and Semen Analysis forms have a sufficient supply. Check to make sure equipment is turned off and has not been tampered with. The "The Do Not Disturb" door hangers should be returned to the front desk.

Job Type:

Full-time Pay:

$20.00

• $24.

00 per hour

Benefits:

401(k)

Dental Insurance Health Insurance Life Insurance Paid Time Off Vision Insurance Work Location:

In person