Physical Therapy Receptionist

Description:

Description of Position This job description is a record of the essential functions of the listed job. The job description provides the employee, CEO, Human Resources, applicants, and other agencies with a clear understanding of the job, where it fits into the organization, and the skill and work requirements in relation to other jobs. Jobs are always changing to some degree and the existence of the approved job description is not intended to limit normal change and growth. The facility will make reasonable accommodations to otherwise qualified individuals who are capable of performing the essential functions of the job with or without reasonable accommodation.

Requirements:

POSITION SUMMARY

The Receptionist/Front Desk Clerk will attend to visitors and deals with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers. . He/she will be responsible for light administrative clerical duties including Cash handling, Open Closing the Department and Scheduling and coordinate.

POSITION QUALIFICATIONS

High school graduate or equivalent, and one (1) year customer service experience preferred Healthcare setting. Must possess skill in good oral, written and interpersonal communication, grammar and spelling Other desired qualifications: Demonstrates ability to consistently achieve a high level of accuracy and attention to detail Demonstrates perseverance, concentration, resourcefulness and good reasoning ability Demonstrates ability to cope with interruptions, remember pertinent guidelines, policies and procedures Ability to organize and prioritize work Ability to work as a team member Some knowledge of office computer software packages, including spreadsheets and word processing Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

RESPONSIBILITIES

Answer telephone, screen and direct calls. Take and relay messages. Provide information to callers Deal with queries from the public and customers Maintain confidentiality Maintain a professional appearance and a positive attitude at all times Verify insurance eligibility Update patient demographics Ensure knowledge of staff movements in and out of organization Monitor visitor access and maintain security awareness Provide general administrative and clerical support Prepare correspondence and documents Receive and sort mail and deliveries Schedule appointments Maintain appointment diary either manually or electronically Monitor and maintain office equipment Control inventory relevant to reception area Tidy and maintain the reception area. Monitor and maintain office equipment. Coordinate meetings, schedule appointments, and provide general clerical support. Meet and greet visitors and direct persons to correct destination. Operate telephone system to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greet persons entering the facility, determine nature and purpose of visit, and direct or escort them to specific destinations Maintain security by following procedures and controlling access (monitor building, issue visitor badges) Maintain and order office supplies

WORKPLACE BEHAVIORS I. RESULTS ORIENTATION

• Meets current objectives and positions the organization for future growth.

Completes daily tasks and assignments and processes large volumes of work associated with the operation of the department.

II. SOCIAL SENSITIVITY

• Builds positive relationships based on respect for others.

Demonstrates a helpful, positive attitude. Maintains effective communication with peers, medical staff, patients, visitors, and families.

III. QUALITY OUTCOMES

• Meets and exceeds expectations of internal and external customers.

All organizational and departmental standards regarding quality of performance are met. Demonstrates a strong commitment to confidentiality. Participates in quality improvement programs as directed.

IV. SAFE WORKING ENVIRONMENT

• Demonstrates an awareness of and adherence to safety and legal requirements established at the facility with an emphasis on maintaining a safe environment for all persons working in the facility. A. Accident/Injury Reporting
• Reports any accidents, injuries, and unsafe equipment and conditions to supervisor by the end of the shift and reports any pre-existing conditions as identified by the ADA. B. Unsafe Conditions
• Immediately reports and corrects, if possible, unsafe conditions or equipment. C. Workplace Standards
• Compiles with relevant regulations, standards and policies governing safe workplace environment (OSHA, Accreditation, etc.) D. Safety Techniques
• Maintains current knowledge of all aspects of the facility's safety program by attending safety-related training as mandated upon hire and thereafter as required by facility. E. Modified Work
• Accepts modified work assignments after receiving the physician's release to return to work following an accident/ injury. F. Follows Prescribed/Recommended Treatment
• Follows the prescribed/recommended treatment given by treating physician(s) after an accident/injury.

V. EDUCATION

• Participates in required in-services and educational programs on an ongoing basis.

VI. ATTENDANCE AND PUNCTUALITY

• Follows all facility guidelines outlining standards of attendance and punctuality.

Responsible for reporting to and completing work at assigned times.

UNIVERSAL PRECAUTIONS

Universal precautions will be observed in order to prevent contact with blood or other potentially infectious materials. Under circumstances in which differentiation between body fluid types is difficult or impossible, all body fluids shall be considered potentially infectious materials. All blood or other potentially infectious materials will be considered infectious regardless of the status. The category shown below is designed to communicate the risk of exposure for this particular position. Category II Tasks involve no contact with moist body substances, non-intact skin or mucous membranes; however, employment may require performing unplanned Category I tasks (i.e. Tasks that involve light contact with moist body substances, non-intact skin or mucous membranes. Department procedures define and require use of minimum protective measures to perform the task). Appropriate protective measures are readily available. I have read and understand this job description, including the description of the position, workplace behaviors, and category of universal precautions, the demands and characteristics of work, equipment usage, and work environment. I am able to perform all aspects of the job description.