Receptionist

SUMMARY :

The Receptionist is a vital member of the team, serving as the first point of contact for all association members and guests. This role is responsible for delivering exceptional customer service while ensuring the smooth and professional operation of the front office. The Receptionist performs a wide range of administrative support functions, ensuring calls are handled promptly, visitors are welcomed warmly, and member needs are addressed efficiently and with care. As the central hub of daily interaction, this position plays a key role in shaping the member experience and upholding the association's professional image and trusted reputation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as the primary front-line contact for members and guests, creating a positive, welcoming, and professional first impression Greet walk-in members/customers, assess their needs, and direct them to the appropriate department or personnel Answer and manage incoming phone calls, ensuring timely and accurate routing to the appropriate team members Respond to member inquiries with a customer-first mindset, including effectively de-escalating and resolving difficult or sensitive situations with professionalism, kindness, and empathy Maintain a consistently clean, organized, and presentable front office environment that reflects a high standard of professionalism Demonstrate a friendly, approachable, and service-oriented demeanor in all member and team interactions Ensure association mail is received, processed, and distributed in accordance with internal controls Assist (as assigned) with member data and support database integrity; experience working with member databases or data systems is a plus Remain open to learning new processes, tools, and responsibilities, and be adaptable in handling newly assigned projects and tasks Participate in staff meetings, trainings, and professional development opportunities Support team operations by assisting with additional duties as assigned

Qualifications:

Minimum 3+ years of front desk, customer service, or administrative support experience preferred Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort learning new systems Experience with Association Management Systems (AMS), M1/NRDS, or similar member databases is a plus Exceptional verbal communication and interpersonal skills, with the ability to engage professionally and warmly with a diverse membership Demonstrated ability to handle high-volume interactions while maintaining composure, professionalism, and a positive attitude Strong customer service skills, including the ability to de-escalate and effectively manage difficult or sensitive situations High attention to detail, particularly in maintaining accurate member records and data integrity Strong organizational skills with the ability to multitask and prioritize in a fast-paced, front-facing environment Proactive, dependable, and responsive, with a willingness to take initiative and follow through Professional demeanor with a friendly, approachable presence and commitment to creating a welcoming environment Commitment to professionalism, confidentiality, and ethical standards Adaptable and open to learning new systems, processes, and responsibilities.

Work Environment :

Staff Office Hours:

Monday-Friday, 8:00 AM to 4:30 PM. Other duties may be assigned as needed to support the organization's goals and operations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of the job, the employee is frequently required to: Stationary position: 100% office work requiring extended periods of stationary position and working on a computer. Ability to lift, push, pull and/or move up to 20 pounds.

Move, Traverse:

this position needs to occasionally move about inside the office to access file cabinets, supplies, etc.

Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position:

Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information: this position frequently communicates with members and staff. Must be able to exchange accurate information in these situations. The specific statements outlined in this description are not intended to be all-encompassing; they represent key elements necessary for successfully performing this role. Nothing in this job description limits GLAR management's right to assign or adjust duties and responsibilities as needed. The Greater Los Angeles

REALTORS

® (GLAR) represents over 10,000 REALTORS® and Affiliate members across the Los Angeles region, serving as a leading advocate for real estate professionals and property rights.

Job Type:

Full-time Pay:

$22.00 - $26.00 per hour

Work Location:

In person