Bilingual Receptionist

I.

Job Description and Duties:

Under supervision, Support Staff/Bilingual Receptionist is responsible for receptionist duties; serves visitors by greeting, welcoming, and directing them appropriately; professionally answers and directs calls to the proper sources; maintains agency-wide directory; notifies agency personnel of visitor arrival; maintains security by following procedures, monitoring logbook and issuing visitor badges; maintains safe and clean reception area by complying with procedures, rules, and regulations; maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs; performs a wide variety of clerical duties for case management/clinical and other professional regional center staff, types correspondence, reports and forms; maintains files and records; assembles Client charts as needed; files case material, photocopies, sends and receives Client information; schedules meetings and appointments; composes correspondence; distributes and posts mail and deliveries; data base entry; does related work as assigned. II.

Minimum Employment Standards Education:

High school diploma or G.E.D.

Experience:

One year of paid general clerical experience.

Knowledge and Abilities:

Knowledge of routine office procedures including computer literacy and knowledge of Microsoft Windows environment and related computer programs, accurate data entry, accurate filing and knowledge of filing systems, statistical procedures, reception skills are required, as well as proficiency in the correct use of grammar, punctuation and spelling. The ability, and willingness to politely and professionally greet the public (both in person and over the phone), and to maintain positive working relationships with staff is a necessity. The ability to interact and become familiar with other related agencies and resources is important. The ability to type/keyboard corrected.

Additional Requirements:

This position requires extensive sitting in office settings, for meetings and travel. Frequent walking, standing, and occasional lifting of up to 40 lbs. with occasional bending, stooping, reaching and stretching to complete work duties is required. Adequate manual dexterity, computer and other standard office equipment is required for this position. Hearing and vision corrected to normal range. Any of the above with reasonable accommodation. This position requires the ability to work under pressure of deadlines and a fast-paced environment; cope with complex and often stressful situations; give attention to detail & learn new tasks quickly; work as a team and exhibit effective communication with team members; be predictable, reliable, and prompt attendance; interact with co-workers on-site; and be available for in-person communication. This position requires reliable transportation and may require local and regional travel. Over-night travel while not a requirement, may periodically be necessary. This position requires the ability to work under pressure of deadlines and a fast-paced environment; cope with complex and often stressful situations; give attention to detail & learn new tasks quickly; work as a team and exhibit effective communication with team members; be predictable, reliable, and prompt attendance; interact with co-workers on-site; and be available for in-person communication. III.

Supervision:

The Office Operations Manager supervises this position.