Veterinary Receptionist

Veterinary Receptionist Warner Avenue Animal Hospital - 4.0 Fountain Valley, CA Job Details Full-time $17 - $20 an hour 1 hour ago Benefits 401(k) Paid time off 401(k) matching Employee discount Professional development assistance Flexible schedule Qualifications Computer operation Patient flow optimization Customer relationship building Medical software Word processing Computer literacy Greeting customers Filing Veterinary experience Client relationship development Windows Medical scheduling Administrative experience High school diploma or GED Client invoicing Medical administrative support Data entry Typing Clerical experience Productivity software Medical terminology Balancing end-of-day transactions Editing Entry level Client interaction via phone calls Full Job Description Warner Avenue Animal Hospital is advanced general practice animal hospital, and we have just moved in to a beautiful, state-of-the-art 8,500 sq ft facility to meet our increased demand. We are currently seeking to add another Client Care Specialist/Veterinary Receptionist to our cohesive team and add value to our practice overall. We pride ourselves on our amazing veterinary care and our dedication to serving the community. The right candidate will facilitate the doctor/client relationship and be the first face our clients see as they walk through the door. This is an excellent opportunity for those who want a fun and fast-paced place to work! Compensation depends of experience, but is competitive.

Position Overview :

The Receptionist, or Client Care Specialist, supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.

Tasks include:

Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems. Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately. Organize and process client estimates and invoicing. Perform cashiering duties; make sure end-of-day accounting is in balance. Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed. Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports. Receive and distribute incoming mail; and process outgoing mail. Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments. Respond to client emails; type and edit a variety of correspondence, and process faxes. Able to learn basic veterinary medicine terminology. Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients. Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.

Minimum Qualifications/Requirements:

High school diploma, GED or equivalent combination of education, and/or experience. Knowledge of clerical procedures such as alphabetizing files and records. Must be flexible with scheduling and able to work some weekends. Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking. Some moderately physically demanding work, involving lifting or carrying up to 50 pounds. 1+ years veterinary experience preferred

Job Type:

Full-time Pay:

$17.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Flexible schedule Paid time off Professional development assistance

Work Location:

In person