Administrative Assistant/Receptionist

Administrative Assistant/Receptionist River Bluffs Memory Care Fresno, CA Job Details Full-time From $18 an hour 16 hours ago Benefits 401(k) Paid time off Qualifications Microsoft Word CPR Certification Microsoft Excel Customer service Regulatory compliance First aid Administrative experience First Aid Certification Decision making Associate's degree

Full Job Description River Bluffs Memory Care Job Description:

Administrative Assistant Accountable to:

Administrator Qualifications:

• Possess a certificate of higher learning (AA, AS Degree)
• Must be over the age of 18
• Must maintain a valid First Aid and CPR training certificate or acquire within/

Experience:

2 weeks from hire date

• Proficiency in Microsoft products {Excel and Word}
• Must receive a criminal clearance from US Department of Justice and FBI
• Must be able to lift {Moderate lifting 20-50 lbs.}
• Must possess the ability to exercise sound judgment and make independent decisions when circumstances warrant it
• Strong verbal and written communication skills
• Possess the ability to understand and carry out both written and verbal directions
• Present self as flexible in how she/he approaches problems and have a calm and reassuring manner towards residents
• Possess thorough knowledge of the program goals and ability to communicate these goals to staff and family members
• Must undergo a health screening, including a chest x-ray or an intradermal examination to test for Tuberculosis, performed by a physician not more than six (6) months {upon job offer acceptance.} Must be fully vaccinated for COVID-19, Booster and Influenza (flu) vaccine
• Must be willing to comply with state, local, federal laws and community policies and procedures.

Responsibilities/Duties:

• Administrative Assistant provides support to the Administrator and operations team Oversees coordination of family visits, medical appointments, community notifications.
• Must comply with the spirit of the community including participation and compliance of the communities core values and mission statement.
• Answers the phone in a positive and professional manner and provides timely messages.
• Assists in opening the door for visitors, third party providers and vendors including

COVID-19

screening per community policy.

• Specific tasks and other duties may be assigned
• Responsible for creating and maintaining monthly resident rent roll (Rent rolls are to be submitted to appropriate corporate personnel by the 20th of the month)

Responsibilities/Duties:

• Follow up with appropriate corporate personnel to ensure monthly invoices and statements are produced and received on a timely manner
• Distribute invoices accordingly
• Oversees rent collection from residents and/or responsible parties by due date
• Administers record of rent collection and informs Administrator on past due accounts
• Maintain communication with residents and/or responsible parties and documents communication when rent is past due in efforts to reduce outstanding AR from going beyond 30 days
• Responsible for creating and submitting resident refunds to appropriate corporate personnel promptly with appropriate justification; follow up when payment has not been received by responsible party in a reasonable timeframe
• Process vendor invoices on a timely manner
• Assist Executive Director in new resident admission process by providing resident/responsible party with copies of signed documents, creating new resident chart for Resident Services, creating new resident admission sheets and submitting such forms to appropriate corporate personnel on a timely manner
• Assist Administrator and HR Consultant with the distribution of memos and flyers to employees, residents, and responsible parties pertaining to facility related changes, events, training/in services, etc.
• Perform front office duties such as answering phones, filing, distribution of resident mail accordingly
• General office equipment maintenance and coordination (postage meters, copiers, etc.)
• Complete any other administrative tasks as assigned by the Administrator
• Participate in facility events as directed
• Carry radio on person and communicate as required
• Management and organization of storage areas
• Assist with operations requests, including deliveries, pick up and errands, as needed
• Performs all other duties and tasks as assigned by management
• Abide by RCFE Title 22 regulations and all River Bluffs Memory Care and Procedures
• Report any witnessed or knowledge resident abuse allegations immediately to the Administrator and Community Wellness Director as required by state regulations and company policies
• Ensure that Resident Rights are protected and well respected as required by CCLD and River Bluffs policies.
• Treat residents with dignity and respect by addressing resident(s) by their surname (unless the resident gives permission to be addressed otherwise) and knock-on resident doors before entering
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards

Responsibilities/Duties:

• Immediately report all hazardous conditions or equipment safety issues to the Administrator
• Demonstrate customer service standards for daily interaction with residents, visitors and family members
• Display courteous behavior toward family members, facility visitors, prospective customers and fellow staff members
• Support a positive and professional environment in the Community by adhering to guidelines in the handbook including dress code, good personal hygiene, time off requests, attendance, and breaks
• Attend in service, training and facility meetings as set forth by RCFE Title 22 regulations and River Bluffs Memory Care Policies.
• Must have compassion for residents and family members, with an understanding of the progressive and irreversible nature of their disease
• Maintain confidentiality of all facility operations
• Maintain confidentiality of all pertinent resident records & information

COVID-19

Mitigation Plan Participation:

Each team member of the community is required to participate in daily COVID screenings as outlined within the CCLD approved

COVID-19

mitigation plan. Each River Bluffs team member is required to comply and support all

COVID-19

policies and procedures to promote the health, safety and wellbeing of its residents and fellow team members. Each team member must provide a copy of their

COVID-19

vaccination cards at time of employment or provide a written exemption as outlined within the State of California requirements as required by state law.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) Paid time off

Experience:

Customer service: 3 years (Preferred)

Work Location:

In person