Receptionist/Administrative Assistant

About Us:

Suncoast Pest Management is a fast-growing, industry-leading organization dedicated to delivering exceptional service and a welcoming environment. We're currently looking for a reliable, friendly, and organized Office Receptionist to be the face and voice of our company.

Position Summary:

We are a fast-growing pest control company seeking a dependable and highly organized Receptionist / Office Assistant to join our team. This role is ideal for someone with strong communication skills, customer service experience, dispatching or scheduling experience, and the ability to stay organized in a fast-paced office environment. If you are reliable, professional, detail-oriented, and comfortable handling customer calls, scheduling, collections, and office support tasks, we want to hear from you.

Responsibilities:

Answer incoming customer phone calls professionally and efficiently Schedule pest control appointments and coordinate technician routes Follow up on unpaid invoices and assist with collections Communicate with technicians regarding scheduling updates and customer needs Enter and maintain customer information in CRM software Assist with office organization and daily administrative tasks Support customer retention and service follow-ups Handle customer concerns with professionalism and urgency Work closely with office staff and management to keep operations running smoothly

Qualifications:

Previous receptionist, dispatcher, customer service, or office experience preferred Experience with collections or accounts receivable follow-up preferred Comfortable handling a high volume of phone calls Basic to moderate computer skills required CRM software experience preferred Strong communication and multitasking abilities Professional attitude and strong work ethic Reliable attendance and punctuality required Ability to work independently and as part of a team Sales or upselling experience is a plus Why Join Us? Stable, growing company Supportive team environment Opportunity for long-term growth Fast-paced and team-oriented workplace Competitive pay based on experience Please submit your resume along with a brief description of your experience and why you feel you'd be a good fit for this position.

What We Offer:

Competitive salary and benefits Paid time off and holidays Supportive and team-oriented work environment Opportunities for growth and development

Pay:

$19.00 - $22.00 per hour

Benefits:

401(k) matching Health insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person