Front Desk Coordinator

We are looking for a detail-oriented Front Desk Coordinator to join our team in Menlo Park, California. In this contract position, you will play a key role in delivering exceptional guest services while managing reservations and administrative tasks and supporting the Senior Reservation Specialist,. This role requires strong organizational skills, excellent communication abilities, and a commitment to providing outstanding customer experiences.

Responsibilities:

• Process reservations, modifications, and cancellations with accuracy and efficiency.
• Maintain detailed guest records and profiles using Opera Cloud and other organizational systems.
• Assist with group bookings, including managing room blocks, confirmations, deposits, and billing.
• Provide high-quality guest service at the front desk and ensure thorough follow-up.
• Facilitate seamless communication between guests and internal teams to address inquiries and resolve issues.
• Support training initiatives led by the Senior Reservation Specialist to enhance team capabilities.
• Utilize tools such as Opera Cloud and Salesforce/Delphi to manage workflows and ensure operational excellence.
• Maintain a positive work environment, including adhering to business attire standards and utilizing on-site amenities.
• Participate in virtual interviews and collaborate with the Director of Sales & Marketing as needed.