Front Desk Receptionist

Novato Veterinary Hospital is looking to grow our front desk staff by adding amazing receptionists with exceptional customer service skills. Our ideal candidate would possess these qualities:

• Passionate about creating the best experience for our clients and their pets
• Ability to manage client expectations professionally and with grace
• Maintain a friendly and positive attitude, even under stressful situations
• Multi-task and perform under pressure with a sense of urgency
• High-level verbal and written communication skills
• High-level critical thinker, ability to prioritize
• Familiar with navigating electronic scheduling and filing systems, must have basic computer and tech skills
• Basic knowledge about pets is preferred, but not required
• Spanish speaker preferred, but not required Responsibilities will include: Front-line client communication via telephone, email or in-person Scheduling appointments and taking messages on behalf of hospital staff Filtering and prioritizing urgent and non-urgent calls Entering and maintaining client and patient information Closing invoices and collecting payment from clients, basic cash handling Handling prescription requests for approval by vet General cleaning and tidying of front desk and lobby area We offer: • Compensation based on experience • Generous discounts on treatments and various free products for your personal pets.

Job Type:

Part-time Pay:

$18.00

• $21.

00 per hour

Benefits:

Employee discount

Work Location:

In person