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Customer Service Receptionist
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Aston Carter
Oakdale, CA (In Person)
$41,600 Salary, Full-Time
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Job Description
Job Description This position serves as the primary front office contact for customers by phone and in person, combining order entry, receptionist, and cashiering responsibilities. The role manages a high volume of inbound calls, processes customer payments at the front counter and over the phone, and supports day-to-day administrative tasks such as data entry, filing, and document management. The ideal candidate delivers friendly, professional customer service while maintaining accurate records and supporting a fast-paced office environment. Responsibilities + Answer and route a high volume of incoming calls while providing friendly, professional, and customer-focused service. + Serve as the first point of contact at the front desk, greeting visitors and customers in a courteous and professional manner. + Take and process customer payments over the phone and in person at the front counter, ensuring accuracy in amounts, methods, and documentation. + Issue receipts for all payments and maintain accurate records of transactions for auditing and tracking purposes. + Enter customer and order information accurately into computer systems, ensuring data integrity and completeness. + Maintain and update customer records, including contact information, payment history, and relevant account details. + Organize and manage paper and electronic files, including scanning, copying, and filing documents to support efficient recordkeeping. + Assist customers with general questions and concerns, providing information or directing inquiries to the appropriate team members. + Support general administrative and clerical tasks such as data entry, email correspondence, and scheduling support as needed. + Use Microsoft Office applications and email tools to support day-to-day office operations and communication. + Handle inbound calls in a high-volume environment while maintaining professionalism, patience, and composure under pressure. + Collaborate with other team members to ensure smooth front office operations and a positive customer experience. + Adhere to established procedures for cash handling, payment processing, and documentation to minimize errors and discrepancies. + Maintain strong attendance and punctuality, contributing to reliable front office coverage. + Demonstrate professional phone etiquette and communication skills in all customer and internal interactions. Essential Skills + Minimum of 5+ years of receptionist or front office experience in a customer-facing role. + Prior experience with cashiering and payment processing for phone and in-person transactions. + Proven customer service skills, including professional communication, patience, and the ability to remain calm under pressure. + Strong data entry skills with high accuracy and attention to detail. + Proficiency with 10-key data entry. + Solid computer skills and comfort using standard office systems, including email, scheduling tools, spreadsheets, and basic data entry software. + Proficiency with Microsoft Office applications, including Outlook and other core programs. + Experience handling inbound calls in a high-volume customer service environment. + Strong organizational skills with the ability to manage multiple tasks in a fast-paced setting. + Experience with administrative support and clerical tasks such as filing, scanning, copying, and document management. + Customer service-oriented mindset with a focus on providing a positive experience for every caller and visitor. + Effective phone answering skills and professional phone etiquette. Additional Skills & Qualifications + Bilingual fluency in English and Spanish is preferred but not required. + Experience working in a customer service environment with high call volume. + Previous experience in front desk, receptionist customer service, or similar roles. + Experience with administrative assistance and general office administration. + Comfort using various computer systems and office equipment to support daily operations. Work Environment This role operates in a front office environment with regular customer and phone interaction. Standard hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional overtime as needed to support business demands. The position involves working at a reception desk and front counter, using computers, telephones, and office equipment such as scanners, copiers, and filing systems. Performance expectations emphasize consistent attendance and professional phone etiquette, contributing to a reliable and welcoming front office experience Job Type & Location This is a Contract to Hire position based out of Oakdale, CA. Pay and Benefits The pay range for this position is $19.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Oakdale,CA.