Job Description
Job Title:
Front Desk / Patient Care Coordinator - Acupuncture Clinic Overview Flow & Heal Acupuncture is a growing acupuncture clinic in Pleasanton, CA. We are looking for a friendly, reliable, and detail-oriented Front Desk / Patient Care Coordinator to support daily clinic operations and create a smooth, welcoming experience for patients. This role is a good fit for someone who enjoys helping people, communicates well, stays organized, and is comfortable handling scheduling, patient communication, payments, and basic insurance-related tasks. Experience in a medical, dental, chiropractic, acupuncture, physical therapy, med spa, or wellness office is preferred, but we are willing to train the right person. Responsibilities Greet patients in a warm, professional, and welcoming manner Answer phone calls, text messages, and emails Schedule, reschedule, and confirm patient appointments Assist with patient check-in and check-out Collect patient information, including name, DOB, email, intake forms, and insurance card images Help organize insurance verification information and communicate basic benefit details to patients Collect payments, copays, and outstanding balances Maintain accurate patient records in the scheduling/EHR system Keep the front desk and waiting area clean, organized, and calm Communicate schedule changes, patient concerns, and important updates to the provider Assist with basic administrative tasks such as scanning, filing, data entry, and follow-up messages Protect patient privacy and follow HIPAA guidelines Support the overall flow of a small healthcare clinic Skills / Qualifications Friendly, professional, and patient-focused attitude Strong English communication skills, both verbal and written Mandarin/English bilingual ability is a strong plus Reliable, punctual, and responsible Detail-oriented and organized Comfortable answering phones, sending texts, and communicating with patients Comfortable collecting payments and discussing copays or balances professionally Basic computer skills, including email, scheduling software, and data entry Ability to multitask in a small clinic setting Ability to stay calm and professional when patients have questions or concerns Willingness to learn clinic procedures, insurance workflows, and patient communication scripts Prior experience in a healthcare, dental, chiropractic, acupuncture, PT, med spa, wellness, or customer service setting is preferred Experience with Jane App or other EHR/scheduling software is a plus Insurance verification experience is a plus Must be legally authorized to work in the United States Pay:
$22.00 - $24.00 per hour Benefits:
Flexible schedule Work Location:
In person
