Front Office Receptionist

Front Office Receptionist

NATIVE AMERICAN MENTAL HEALTH SERVICES CORPORATION - 4.0

Redding, CA Job Details Full-time $19 - $22 an hour 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Life insurance Qualifications Collaborate with healthcare professionals Maintaining an organized workspace Insurance verification Electronic health records (EHR) management Achieving HIPAA compliance Financial transaction processing Phone communication Outpatient clinic experience Maintaining patient confidentiality Medical office experience Greeting customers Processing cash transactions HIPAA Medical scheduling Administrative experience High school diploma or GED Medical administrative support Attention to detail Telehealth experience Data entry Payment posting in medical billing systems Working with individuals with mental health conditions Stocking Patient interaction Clerical experience Medical administrative support experience (1-2 years) Technical troubleshooting support Productivity software 1 year Patient charting Clean workspace maintenance Managing patient records Care coordination Escalation handling Medical terminology Interdisciplinary behavioral health coordination Communication skills Technical Proficiency Balancing end-of-day transactions Entry level Time management Client interaction via phone calls Medical administrative support experience (Less than 1 year) Full Job Description Greet patients, visitors, and staff in a professional and welcoming manner. Check in/out, schedule, reschedule, cancel and confirm patient appointments in accordance with clinic protocols. Contact patients by phone as necessary to complete job duties. Verify insurance eligibility and patient demographic information during check-in and update records as needed. Collect co-pays and payments, issue receipts, and reconcile daily transactions. Answer incoming calls, route messages appropriately, and respond to inquiries regarding appointments, services, and policies. Assist with administrative tasks, such as scanning documents, data entry, and maintaining office supplies. Scan all documents, upload and label in patient charts in Electronic Medical Record (EMR). Check EMR to verify patient information update as needed. Communicate effectively with clinicians, administrative staff, and external providers to coordinate patient care. Address patient concerns with professionalism and empathy, escalating issues to the appropriate department when necessary. Document conversations and events with patients regarding issues, needs, or concerns. Ensure the reception area is clean, organized, and stocked with necessary materials. Coordinate care with psychiatrists, case managers, and other behavioral health professionals to ensure continuity of services. Fill openings throughout the day when openings become available. Make sure lobby TV is on and playing video. Assist with welfare checks and 51/50 calls. Attend all mandatory staff meetings as directed. Ensure compliance with HIPAA, ethical, and professional guidelines in all client interactions and documentation. Adhere to all organizational policies and procedures related to client care, confidentiality, and professional conduct. Education High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience

Experience:

Minimum of one (1) year of experience in a medical office. Previous experience in telehealth coordination, healthcare administration, or patient services preferred. Experience in behavioral health or mental health settings preferred. Experience working with underserved populations, including Medi-Cal recipients, at-risk individuals, and those with severe mental illness, is preferred.

Technical Skills:

Proficiency in electronic health records (EHR) systems and appointment scheduling software. Basic knowledge of insurance verification and medical terminology preferred. Technical proficiency with video conferencing platforms and Microsoft Office Suite. Problem-solving mindset with the ability to troubleshoot and resolve technical issues efficiently. Ability to work independently and collaboratively in a fast-paced virtual environment.

Soft Skills:

Strong interpersonal and communication skills with the ability to interact effectively with diverse populations. Ability to work both independently and collaboratively within a multidisciplinary team. Ability to multitask in a fast-paced environment while maintaining attention to detail. Professional demeanor, excellent problem-solving skills, and a customer service-oriented attitude. Strong organizational, time management, and problem-solving skills.

Job Type:

Full-time Expected hours: 40 per week

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person