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Front Desk Coordinator
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Robert Half
Redwood City, CA (In Person)
Full-Time
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Job Description
Description We are looking for an experienced Front Desk Coordinator to support daily office operations and deliver an exceptional onsite experience. This is a Contract position focused on welcoming visitors, managing front desk communications, coordinating badging, and providing dependable administrative support across the facility. The ideal candidate brings strong customer service skills, sound judgment, and the ability to keep a busy reception area organized and responsive throughout the day.
Responsibilities:
- Welcome employees, guests, and vendors with a courteous presence and ensure each interaction creates a positive first impression.
- Manage incoming phone traffic, respond promptly to calls routed to the front desk, and connect inquiries to the appropriate teams or individuals.
- Issue and track visitor and employee badges while following site access and security procedures.
- Receive, sort, and distribute mail, packages, and courier deliveries, and help resolve delivery issues when they arise.
- Enter, monitor, and assign service requests and work orders to support smooth facility operations.
- Provide general clerical assistance, including handling correspondence, ordering office supplies, and supporting administrative needs for the site team.
- Answer routine questions from clients and staff, and escalate more complex concerns to the appropriate contact for resolution.
- Maintain an orderly, clean, and safe reception and front office environment in alignment with workplace standards.
- Assist with conference room and basic audiovisual support as needed to help meetings run efficiently. Requirements
- High school diploma or equivalent required.
- At least 1 year of experience in reception, front desk, facilities administration, property administration, or a similar customer-facing support role.
- Strong customer service background with the ability to build rapport and communicate effectively with visitors, employees, and business partners.
- Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, along with comfort using database or mapping tools.
- Ability to manage multiple tasks, stay organized, and handle time-sensitive requests in a fast-paced onsite environment.
- Familiarity with mail handling, badging, inbound call management, and general clerical support responsibilities.
- Ability to lift files, access filing cabinets, and remain standing or move throughout the office as needed during the workday.
- Bilingual Spanish and English communication skills are highly desirable.