Front Desk Associate - Rowland Heights

Front Desk Associate - Rowland Heights One Beauty Aesthetics Rowland Heights, CA Job Details Full-time $18 - $22 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Professional development assistance Qualifications Mandarin Microsoft Excel HIPAA English Customer inquiry handling Administrative experience Medical administrative support Medical records Full Job Description Overview We are seeking a dedicated and detail-oriented Patient Coordinator to join our aesthetic team. The ideal candidate will play a crucial role in ensuring a seamless experience for our patients by managing appointments, coordinating patient care, and facilitating communication between patients and providers. This role is essential in ensuring a smooth, welcoming, and professional experience for every client from the moment they reach out to us. We are looking for a dedicated, detail-oriented Patient Coordinator to join our growing medical aesthetics team. A strong understanding of medical aesthetics, skincare terminology, and general office operations is preferred. Duties Manage appointment scheduling to ensure efficient flow and timely service. Serve as the primary point of contact between clients, providers (RNs/NPs/MDs), and support staff. Maintain accurate client records in compliance with HIPAA and clinic protocols. Provide excellent customer service and address client inquiries professionally and promptly. Support front desk operations including check-in, check-out, and payment processing. Help prepare treatment summaries, sales reports, and administrative documentation as needed. Stay informed about industry trends, treatment terminology, and changes in compliance regulations. Qualifications Proficiency in English and Mandarin Chinese (spoken) required Ability to communicate effectively with Mandarin-speaking clients and/or team members Prior experience in a office setting is preferred. Familiarity with skincare and injectable services is a plus. Knowledge of HIPAA guidelines and experience with EMR systems. Proficiency in using electronic health record (EHR) systems and other relevant software. Proficient in Microsoft Excel, Word, Google Drive, and professional email communication Friendly, polished, and professional demeanor. Excellent communication skills, both verbal and written. Strong organizational skills with the ability to manage multiple tasks efficiently. Ability to work collaboratively within a team environment while also being self-motivated. Join our team as a Patient Coordinator and play a vital role in creating a positive, seamless experience for our clients, while growing your career in the aesthetics and wellness industry.

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person