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Front Desk Coordinator
Job
Robert Half
Santa Monica, CA (In Person)
Full-Time
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Job Description
We are looking for a Front Desk Coordinator to support a busy clinic in Santa Monica, California. This Front Desk Coordinator opportunity is ideal for someone who brings strong attention to detail, empathy, and administrative skills to every patient interaction. In this role, you will help create a welcoming experience while keeping scheduling, documentation, and front office operations organized and efficient.
Key Responsibilities:
- Welcome patients and guests with a courteous, detail-oriented approach that creates a positive arrival experience.
- Manage patient intake and departure processes, including reviewing demographic details, insurance information, and referral documentation for accuracy.
- Guide patients through appointment details, care scheduling, authorization status, and payment expectations with clear and respectful communication.
- Arrange, update, and confirm appointments while balancing provider availability and clinic flow.
- Serve as a communication link among patients, clinical staff, and insurance contacts to help resolve routine scheduling and coverage questions.
- Receive copays and other payments, secure required forms and signatures, and handle sensitive information in accordance with privacy standards.
- Keep electronic patient files current and accurate within the medical records system.
- Support daily front office and clinic operations by anticipating scheduling conflicts, communicating changes promptly, and assisting with additional administrative needs as they arise.