Spa Front Desk Receptionist

Qualifications:

We are seeking a polished, upbeat, and highly organized Front Desk Receptionist to be the welcoming face of our luxury hotel, spa, salon, fitness studio, and retail boutique. This is a fast-paced, client-facing role ideal for someone who thrives on multitasking, delivering elevated service, and creating seamless, memorable guest experiences.

Responsibilities include:

Greet all guests and members with a warm, welcoming, and professional demeanor Manage check-ins, check-outs, and daily appointment flow across spa, salon, fitness, and retail Answer phones, respond to emails, and assist with booking inquiries with excellent etiquette and clear communication Book and manage appointments across multiple departments using Mindbody Provide knowledgeable guidance on services, classes, memberships, and retail offerings Upsell services, memberships, packages, and retail in a natural, luxury-focused way Process payments, handle POS transactions, and accurately close out daily sales Maintain a calm, organized, and professional front desk environment at all times Ensure locker rooms, fitness studio, and spa areas are clean, stocked, and guest-ready Support daily operations by coordinating with therapists, instructors, and management Assist with retail sales, product recommendations, and inventory restocking Enforce company policies including scheduling, cancellations, and membership guidelines Assist with opening and closing duties to ensure smooth day-to-day operations During downtime: organize retail displays, restock supplies, wipe down equipment, re-roll mats, and maintain overall presentation of the space Create a seamless, elevated guest experience from arrival to departure

Qualifications:

Strong multitasking skills in a fast-paced environment Experience in spa, salon, hotel, fitness, or hospitality preferred Mindbody booking system experience preferred Excellent English communication and phone presence Positive, outgoing, and kind personality Highly organized with strong attention to detail Sales-minded with a warm, consultative approach Professional appearance — must represent a luxury brand

Ideal Candidate:

You are polished, positive, and service-driven, with a strong understanding that the front desk sets the tone for the entire guest experience. You take pride in creating a welcoming, elevated environment while keeping operations running smoothly and efficiently.

Job Type:

Part-time Pay:

From $21.01 per hour

Benefits:

Employee discount

Work Location:

In person