RECEPTIONIST

Description:

PART-TIME, WEEKEND AVAILABILITY REQUIRED

Position Title:

Front Desk Receptionist Department:

Hospital Administration Reports To:

COO/Director Case Management FLSA Status:

Non-Exempt Job Summary:

The Front Desk Receptionist is responsible for greeting visitors and directing patients/visitors into the appropriate areas of Sonoma Specialty Hospital, as well as accepts, screens and routes incoming calls to the appropriate department or persons.

Job Duties:

Greet all visitors, patients, and vendors with a professional and empathetic demeanor. Issue visitor passes, maintain the visitor sign-in log, and direct or escort guests to their destinations. Answer a multi-line phone system, screen and forward calls, take clear and accurate messages, and provide basic information such as room numbers, directions, and visiting hours. Exhibit excellent customer service, project a warm and positive attitude, and express empathy when interacting with concerned family members. Receive, sort, and distribute mail. Maintain office supplies for the front desk and coordinate with materials management if stock is low. Communicate effectively with physicians, nurses, and administrative staff to ensure smooth facility operations.

Requirements:

Education:

High School Graduate or Equivalent preferred Qualifications preferred: 1 year clerical - front office experience. Must be computer literate with good keyboard skills. Strong written and verbal communication skills. Experience handling irate patients/visitors and dealing with conflict. Knowledge of front office procedures in a medical office setting. Knowledge of medical terminology. Must have the ability to understand and follow established procedures. The ability to use good judgment in the course of contact with physicians, patients and staff.