Front Desk Receptionist

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual's journey by creating communities of health within the organizations we serve - so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities. About the role We're hiring a friendly, full‑time Front Desk Receptionist (30 hours per week) to be the welcoming face of our Walmart Crossman Fitness Center in Sunnyvale, CA! In this role, you'll support the Fitness team with front desk operations while creating a positive, customer‑focused experience for every member who walks through the door.

Schedule:

30 hours per week, Monday-Thursday, varied shifts of 10:45am-7:15pm and 11:45am-7:15pm Greet, check-in and assist customers. Provides program information, services, membership and ensures the highest possible level of customer service and participant satisfaction.

Key Accountabilities:

Greet, engage with, and be attentive to members and guests, practicing a positive, hospitality focused mindset. Be knowledgeable and able to provide accurate program, services, and membership information as well as answer questions regarding all offerings. Support marketing/promotional campaigns to drive awareness and interest among the Walmart/Sam's Club associate community. Assist with all front desk administrative duties, membership enrollment processes, check-in/check-out procedures, and tracking or record keeping. Demonstrate proficiency in navigating a member management system (ClubAutomation) including identifying and troubleshooting account errors. Efficiently respond to client and participant requests, comments, or concerns in a friendly and helpful manner and bring issues to timely and appropriate resolution. Maintain an up-to-date, specific knowledge on participant and facility policies as appropriate, including Emergency Action Responses. Be able to recognize and respond to Educate participants on policies and procedures. Maintain effective relationships with department teams and participate in internal programs and special events including regular staff meetings and trainings. Opening and/or closing duties. Other duties as needed/assigned.

Minimum Requirements:

High School Diploma or GED. 1 year of verifiable experience in a Customer Service or Hospitality role. CPR, First Aid, and AED certification through the Red Cross, the American Heart Association, or American Safety & Health Institute required within 30 days of hire. Must be able to stand up to 50% of the time during a shift. Computer proficiency in MS Office including Word, Excel, and Outlook; and working knowledge of the member management system, databases, and tools.

Compensation:

$19.50-$25.00 per hour. Pay is dependent on experience and qualifications.

Brand:

HealthFitness Come join HealthFitness! Join a team that will not only utilize your current skills but will enhance them as well. We offer a comprehensive benefit package that includes Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401(k) with employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for full-time associates), volunteer paid time off and much more. HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status. We are looking for strategic thinkers, innovators, team players and leaders who align with our purpose of improving the health and wellbeing of those we serve. We're a nationwide team of more than 2,400 professionals who believe in the power of health and fitness — and creating opportunities for others to believe as well. We are dedicated to improving the health and wellbeing of those we serve and consider ourselves lucky to inspire, motivate and engage over 1 million participants across our 135 clients, from corporations to health systems to colleges and universities. We started in 1975 as Fitness Systems. Over the years we expanded our services and capabilities to offer injury prevention and treatment and wellness services, so that we can truly care for the whole person. Today, we are HealthFitness and we're backed by Trustmark, a benefits company that has supported employers and their teams for more than 100 years.