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Receptionist Scheduler
Job
Desert Oasis Healthcare
Temecula, CA (In Person)
$50,845 Salary, Full-Time
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Job Description
Performs activities of a Receptionist as well as a Scheduler, greets, checks in patients, verifies demographics of patients, verifies insurances, updates information in computer system and collects co-payments as indicated in a friendly, efficient manner. Professional Duties Greets and checks in patients. Validates patient eligibility. Verifies Patient Registration form is complete, assists patients if necessary with completing form. Completes Insurance Verification form when necessary. Schedules appointments. Stamps and forwards to appropriate staff, missed appointment charts as per policy and procedure. Mails missed appointment letters to appropriate individuals/members. Calls to confirm next day's appointments. Answers telephone within 2-4 rings identifying self and Department (practice). Responsible for checking patient out at end of visit. Performs other duties as assigned. Serve as an ambassador for Desert Oasis Healthcare and Family Hospice Care at all times and positively shape the customer experience Introduce self and your role Be knowledgeable about your job so that you can serve others effectively Help others, offering to assist (Ask, how may I help you?) Do your share. Do what you say you will do and take action, follow through. Be willing to pitch in and help Let your patients, customers and co-workers know what they can expect from you and follow through Be an active listener (make eye contact, validate) Assume a neutral position and suspend judgment of others Address customers as Mr., Mrs., or Ms. until invited to do otherwise. Never use terms of endearment such as hon, dear, sweetie, etc. Be accountable for your work Be sensitive to factors that influence customers and co-worker's situation including age, gender, culture, race and socioeconomic status. Be observant of others' social cues (emotions) and respond appropriately Speak clearly and use understandable language (avoid medical jargon or slang) Summarize key information and provide written materials whenever possible Validate to ensure understanding Use open-ended questions to engage Demonstrate appropriate body language and tone of voice Answer all phone calls with a salutation, introduction and offer to assist (Good afternoon, Desert Oasis Healthcare or Family Hospice Care, this is (your name), how may I help you?) Speak positively about your work, co-workers and Desert Oasis Healthcare and Family Hospice Care See the positive in situations and in others Avoid gossip and negativity Offer to answer any additional questions that the person, patient or customer may have Anticipate needs that will arise before your next meeting Inform patients and co-workers of how and when to contact you under normal circumstances (phone number, email, a help line, Immediate Care, etc.) or when unforeseen issues arise Qualifications High school diploma required. Minimum of 1 year recent experience in a medical/professional office setting. Medical terminology and ability to work proficiently with computers. General office skills. Able to communicate effectively. Able to work independently. No driving required.