Front Office Receptionist

Job Summary /Job Purpose Under direct supervision, the receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake and checkout processes and performs routine duties within the clinic.

Schedule:

Day shift - Monday through Friday, Occasional Saturdays Ability to

Commute:

Tracy and Manteca CA Work Location:

In person I. Key Responsibilities Greet patients as they sign in and assist walk-in patients. Perform patient check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. Answer phone calls and direct them appropriately. Schedule appointments according to office guidelines. Obtain accurate patient and insurance information. Verify insurance eligibility. Collect copays, deductible, and outstanding balance amounts. Copy/scan patient access related hardcopy materials (e.g., ID, referral information, insurance cards, etc.) into the correct location in the electronic medical record. Prepare medical records for patient appointments by making certain all necessary information is complete. Work assigned inboxes. Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments. Confirm next-day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment. Follow up with patients regarding missed appointments and send out the appropriate communications. Prepare batch for payments received at end of day. Maintain clean and non-cluttered reception and waiting room areas. Perform other duties as assigned. II. Core Expectations Premier Care Physicians is driven by a passion for redefining healthcare. With a focus on innovation, empathy, and inclusivity, we aim to create a healthier, happier world. Our dedicated team values transparency, continuous learning, and a relentless pursuit of excellence in every aspect of care. Expectations for

Employees:

Valuing and respecting the dignity of every individual Collaborating as a unified team to accomplish our objectives Embracing ongoing improvement through active listening and feedback Exercising prudent management of our resources III.

Core Job Competencies Core Behaviors:

The following behaviors have been identified as critical to all staff roles at

Premier Care Physicians:

Teamwork Orientation:

Works cooperatively & collaboratively with others toward the accomplishment of shared goals.

Service Orientation:

Desires to serve and focus one's efforts on discovering and meeting the needs of internal and external customers.

Achieves Results:

Reflects a drive to achieve and outperform, continuously seeks opportunities for improvement, and accepts responsibility for actions and results.

Learning and Growth:

Has a commitment to continuous professional and organizational learning.

Communication:

Practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.

Role-Specific Behaviors:

Ability to perform multiple tasks in one setting. Ability to work both independently and as a team. Ability to effectively verbal and written communication skills to staff, patients, vendors, and other contacts. Demonstrate positive professional customer service in all patient, staff, and visitor contacts. Demonstrate the skill of patient confidentiality while handling all patient personal health information and records. Demonstrate working knowledge of health care administration concepts. Demonstrate proficiency in Microsoft Office software. Possess a strong work ethic and a high level of professionalism. Being a team player who handles multiple projects simultaneously in a fast-paced environment.

Skills, Knowledge, or Abilities:

Language Ability:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the public.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

Must be proficient with Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages. IV. Job Requirements / Qualifications A.

Education / Accreditation

/

Licensure:

High school diploma or equivalent required. Graduate from an accredited Medical Assistant program preferred. B.

Experience:

2 years related experience in a front office clinic setting preferred.

Work Location:

In person