Night Audit Receptionist for Hotel Full Time/Part Time

Night Audit Receptionist for Hotel Full Time/Part Time Lotus Hotels Union City, CA Job Details Part-time | Full-time $19 - $20 an hour 17 hours ago Benefits Employee discount Flexible schedule Qualifications Customer service Employee relationship building High school diploma or GED Front desk OPERA Communication skills Hotel experience

Full Job Description Hotel Address:

Holiday Inn Express, 31140 Alvarado Niles Rd., Union City, CA 94587.

Shift Times:

11pm-7am Attention current IHG Associates or previous IHG Associates! Come join the Holiday Inn Express Union City family. We are looking for an energetic, hardworking, dedicated individual to join our team. Opera trained preferred but not required. Searching for someone who is customer oriented who will strive to create a home away from home for both guests and coworkers alike. We are looking for someone who fits the following: Energetic Positive attitude Customer service experience Great communication skills Open availability (holidays required) Ability to multitask Fast learner Responsible Reliable Ability to handle stressful situations in a professional and calm manner Ability to stand for 8 hours and move up and down stairs Must be able to wear a face mask for the entire shift. Looking for the "jack of all trades" to help at the front desk, in the Bistro, as a houseman etc. Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards.

Job Type:

Full Time & Part Time Pay:

$19.00 - $20.00 per hour

Benefits:

Employee discount Flexible schedule

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person